How far do you take eBay complaints?

[skybolt]

I was wondering what the board members limits or actions were when facing a problem with a bad eBay purchase.

 

I guess I'd say I'm pretty passive when it comes to returning books. I've only filed a formal complaint once since the seller took me for $720 and never sent the books. I also gave a negative feedback one time since the book had extensive restoration and the seller didn't mention anything in his posting. Otherwise, I just chalk it up to bad experience and move on.

 

If the book is slightly overgraded, then I usually leave a positive feedback but never purchase anything from that seller again. However, if the book is way overgraded then I'll e-mail the seller and complain about the grade. If the seller agrees to take back the book then great, otherwise, I'll just leave neutral feedback stating that the book was overgraded, and never buy anything from that seller again.

[Stronguy]

If the book is slightly overgraded, then I usually leave a positive feedback but never purchase anything from that seller again. However, if the book is way overgraded then I'll e-mail the seller and complain about the grade. If the seller agrees to take back the book then great, otherwise, I'll just leave neutral feedback stating that the book was overgraded, and never buy anything from that seller again.

 

That's basically what I do. Normally if I receive a book that is overgraded (more than 1/2 a grade unless it's listed as NM in which case I'm pretty strict) I will send an email and politely stat my case and ask the seller for some resolution. If they do a refund or offer up some reasonable alternative I will leave postitvie feedback and just mention something about being "easy to work with". If they are unreasonable and/ or don't respond at all I will leave negative feedback.