Ebay help-saved searches

[kav]

I have several items in saved searches but have never gotten a single notification. And plenty of the items have gone up for auction. When I hit edit search it takes me to an ebay ad page. What am I missing?

[CBT]

edit search runs the search, so you can adjust it in text box, and re-save.

 

choose the drop down "more actions" and click "edit email options"

[kav]

done it-no go

[cousin itt]

Hitting "edit search" shouldn't take you to an ad page? That's weird. It should execute the search for you. Then change your search options near the top, then hit "save chagnes to your search". If the only change you want to make is to get email, just hit "save changes to your search" and a dialog pops up asking you if you want an email to be sent, which you can click. That's how it works for me anyway.

[CBT]

More-Options->Edit Email Options

 

should produce a pop up like in this picture. If on chosing that you change pages, or have something else occur.... It would be your browser, or browser add-ons causing it.

 

Switch browsers or computers to get it to work.

[kav]

ebay rep is telling me you can only search with saved seller. this makes no sense to me-why was i able to click save search in the first place? htf do i know what particular seller is going to list the book i am looking for?

[kav]

More-Options->Edit Email Options

 

should produce a pop up like in this picture. If on chosing that you change pages, or have something else occur.... It would be your browser, or browser add-ons causing it.

 

Switch browsers or computers to get it to work.

did it

[kav]

Ebay has told me basically saved search does not work. Had no explanation why there is even a thing called saved search.

[CBT]

More-Options->Edit Email Options

 

should produce a pop up like in this picture. If on chosing that you change pages, or have something else occur.... It would be your browser, or browser add-ons causing it.

 

Switch browsers or computers to get it to work.

did it

 

take a screen shot of doing it (hovering over the option)

then take a screen shot of what happens immediately after clicking.

 

 

post both here.

[CBT]

Ebay has told me basically saved search does not work. Had no explanation why there is even a thing called saved search.

 

I have about 20, get emails every day, and edited one while taking the picture for you. So it definitely works perfectly, and has nothing to do with any of the stuff you are posting ebay reps said. They are some combination of stupid/not understanding.

 

 

So, throw up the two pics I mentioned, and we'll debug it for you

[cousin itt]

What platform are you using? If it's a mobile device of some kind then I wouldn't be surprised if that functionality isn't working yet.

[CBT]

my assumption was a computer, on my phone i cannot edit email options for saved searches, i make them on a computer

[kav]

The other one does not have the error message and I still have never gotten any notifications

[kav]

I'm using a Dell and a Chromebook-no notifications on either

[CBT]

The other one does not have the error message and I still have never gotten any notifications

 

possible solutions I founding using what you posted:

 

For not receiving emails:

https://community.ebay.com/t5/Tools-Apps/Unable-to-save-email-settings-please-try-again/qaq-p/19660569

https://community.ebay.com/t5/Archive-Tools-Apps/Can-t-change-my-email-address/td-p/19899648

 

For a specific search giving that error where others dont:

https://community.ebay.com/t5/Archive-Tools-Apps/Followed-searches-with-special-characters-broken/td-p/19993480

 

 

things to try anyway

[kav]

Let me ask you this-if you have a saved search 'comic book' will you get like 10,000 emails per day?

[CBT]

is it possible there is a non-standard character in one of your searches?

[CBT]

Let me ask you this-if you have a saved search 'comic book' will you get like 10,000 emails per day?

 

they changed it a few years back, where you generally get one email a day, with aggregated results. I do searches attempting to not got many results. Some times I get multiples, but its usually one per day per search

[kav]

huh.

Oh well I guess I'll just search manually like I always do.

[CBT]

ifs its not secret, PM me the contents of that one search that throws the error. I'd like to try adding it and see if it errors for me as well.