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Email from CGC about turnaround times
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Started by mschmidt,

12 posts in this topic

mschmidt

mschmidt

Posted
Posted

Just got this in the email:

 

As many of you know, CGC turnaround times reached a point where some submission tiers were a number of months behind our target turnaround times. While this is indicative of CGC’s growth—2016 was a record-breaking year for submissions—we understand that slow turnaround times are a major source of frustration for our submitters.

 

With this in mind, CGC took significant steps over the last year to bring turnaround times back down to an acceptable level. We increased the size of our staff by nearly 20%, with key additions to every department in the company. We developed a new online submission form that not only simplifies your submission process, but also creates meaningful operational efficiencies for CGC. Our grading, operations and customer service teams worked late and over many weekends to close the gap between where our turnaround times were and where they needed to be. At the same time, we took great care to ensure that CGC maintained its commitment to accuracy, consistency and integrity.

 

We are pleased to report that as a result of these efforts, the turnaround times for all CGC grading tiers are now operating on time. The tier that was most affected by slower turnaround times – Modern – currently takes less than a quarter of the time it took just six months ago.

 

We would like to thank you for your patience as we worked to reduce our turnaround times. Expert certification is not something that can be rushed, but we are now better equipped than ever to grade and authenticate your comic books, magazines, concert posters and lobby cards in a timely manner. We hope that you will continue to support CGC as we provide our services to the hobby that we care so much about.

 

The services & fees page shows this as well:

https://www.cgccomics.com/services/Services.aspx

 

12 business days for Economy fast-track :o

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comicquant

comicquant

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Posted

I think after the new holder fiasco, chaos ensued and every aspect of the business spiraled out of control. I know it takes a team, but someone at CGC took control and did what needed to be done. Good for them, good for CGC and good for us. Hopefully they can keep this going.

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