I got double charged for my account upgraded. 0

[Geek Stuff Games]

Wondering who I can reach out to in order to see if I can get a refund on this issue. 

 

Thanks for the help.

[Jennifer F.]

Good morning,

Thanks for your message.  Do you mean that you upgraded your membership level?  If you upgrade from Premium to Elite you do pay the full Elite membership amount.  It is not prorated.  This is due to the fact that you receive an additional $150 is credit when you upgrade.  You are receiving $300 in credit in one year so we do not prorate the membership amount in that case.  If you have additional questions or would like to change your membership, you can contact our customer service department at submissions@cgccomics.com or by phone at 877-662-6642.  Thanks!

[Geek Stuff Games]

On 11/10/2020 at 8:49 AM, Jennifer F. said:

Good morning,

Thanks for your message.  Do you mean that you upgraded your membership level?  If you upgrade from Premium to Elite you do pay the full Elite membership amount.  It is not prorated.  This is due to the fact that you receive an additional $150 is credit when you upgrade.  You are receiving $300 in credit in one year so we do not prorate the membership amount in that case.  If you have additional questions or would like to change your membership, you can contact our customer service department at submissions@cgccomics.com or by phone at 877-662-6642.  Thanks!

Nope, I upgraded to the first middle tier for $150 when it was on sale, my PayPal account got charged twice once for the $140(the sale price) and once for $130(renewal price) both on the same day. 

[Jennifer F.]

Did you experience any issue with your credit card going through initially?  We'll have to take a look and see what the problem was.  Please contact our customer service department with your customer number and we can review.  If you were double charged we will have that credited back to you ASAP.  You can reach us at 877-662-6642 or by email at service@cgccomics.com.  Thank you!

[Geek Stuff Games]

On 11/10/2020 at 8:49 AM, Jennifer F. said:

Good morning,

Thanks for your message.  Do you mean that you upgraded your membership level?  If you upgrade from Premium to Elite you do pay the full Elite membership amount.  It is not prorated.  This is due to the fact that you receive an additional $150 is credit when you upgrade.  You are receiving $300 in credit in one year so we do not prorate the membership amount in that case.  If you have additional questions or would like to change your membership, you can contact our customer service department at submissions@cgccomics.com or by phone at 877-662-6642.  Thanks!

Nope, I upgraded to the first middle tier for $150 when it was on sale, my PayPal account got charged twice once for the $140(the sale price) and once for $130(renewal price) both on the same day. 

 

Nope I didn't experience any issues with my card on time of payment. 

[Jennifer F.]

Hi, please email this information along with your customer number to us at service@cgccomics.com and we can get taken care of for you ASAP.  

Thanks!