Hi new here 0

[Timbell]

Hi so I've sent my first submission from the UK, it arrived and was signed for at reception last Monday 1st Feb, just wondering when it should appear on the system? it still says order number not recognized, As this is my first I'm probably being a little anxious so I apologize for this :-)

thanks for help in advance. 

[Jennifer F.]

Good morning,

We are currently opening and entering mail received the week of 1-25.  If your order was just delivered on the 2nd it will be about another week before you see that logged in.  You will receive an email once that is entered.

Thanks!

[Son of Ralph]

I have 2 groups of comics that was received 12/7,. I've already received one group but the other still showing received. This is my 3rd time trying to get a response. Can you please tell me what is going on ?.

[Jennifer F.]

Hello, if you provide your submission number, we can check the status of your order for you.

Thanks!

[Timbell]

On 2/10/2021 at 1:47 PM, Jennifer F. said:

Good morning,

We are currently opening and entering mail received the week of 1-25.  If your order was just delivered on the 2nd it will be about another week before you see that logged in.  You will receive an email once that is entered.

Thanks!

Thanks Jennifer, I actually only now seen your reply, New question, are my cards now in the 100 odd day turnaround, I'm not impatient but confused as they were received there before the announcement? Im gutted if this is the case as i probably would of chose standard or express if id know this ??

Thanks

Tim

[Jennifer F.]

Unfortunately, turnaround times are subject to change based on the volume of submissions we receive coming in.  This change in turnaround time can affect invoices already in house as the longer times will affect each department. So an invoice might stay in grading or encapsulation longer than it would have before.  

We know that turnaround times are important to our customers. We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services.  We apologize for any delays or inconvenience.

Thanks!