Has anyone sent a package, seen CGC received the package, but CGC not update the submission even though they accepted others? 0

[Ryan Vandal]

Just curious if anyone has run into this issue....

 

I sent 5 packages in total, all together, each containing very valuable books (for shipping/insurance purposes, I had to send 5 packages separately, but all together)

All 5 packages as per fedex tracking we're rec'd and signed for. 2 of the packages we're walkthrough, other 2 we're express, and 1 was just standard.

The 2 walkthroughs and the 2 express we're put into the system the day they we're received, but the standard order has no update yet. It's been over a week since they have rec'd them.

I had 1 of the express packages say "received" for a few days, which I was expecting the "standard" order to say too.... but it is literally missing from the submission page, and almost seems like they didn't receive it, or maybe lost it.... 

Is this normal? Do they sometimes delay even just saying "we have your package"? It just seems weird that all 5 packages we're delivered, than that day 4 of them were stated as "received" and even most are almost done grading already and shipped to my place, but this one package has not updated at all... and has about 13,000 USD (or more) worth of books in the package, so I am a little concerned... I emailed CGC and they said there was a glitch this weekend, but this isn't a glitch as everything appears back to normal, and they rec'd the books a week ago... Any help appreciated... Thanks!

[Jennifer F.]

Good afternoon,

Yes, that sounds normal.  The Express and Walkthrough tiers are considered expedited tiers so they are entered ASAP and might be logged in before other non-expedited submissions you may have sent at the same time.  If you have concerns, you can check with our customer service department at 877-662-6642 or by email at submissions@cgccomics.com.

Thanks!