Submission Stuck in GEI 0

[Justin Jordan]

Hey Jennifer,

 

Sorry to bother the “Ask CGC” boards with this one. But it’s been in GEI for about a month. Are all Value books getting stuck in GEI right now? 
 

Submission #: 3813159

thanks! 

[Jennifer F.]

Good morning,

Thanks for your message. Your order isn't stuck, it is just still in the grading room.  There is no set amount of time that an order stays in any particular status.  The turnaround times are going to vary depending on the tier you selected and how many books are ahead of yours in line.  This was submitted under the old Value tier which is running about 162 business days.  Your order will be here for at least a few weeks longer. 

Thanks!

[Justin Jordan]

Thanks, I’m hoping for an 8.0 or higher. Fingers crossed

[Super Mole Retro]

Why does CGC quote current TAT when books were submitted months ago?  TAT back in March / April time frame where under 90 days when the books were received.

[J Christopher]

I've got ( 1 ) " Value " tier book that was " received " on 5/6/2021. It sat there for a month or two before even showing up in the system. It is now 8/18/2021 and it is still stuck at scheduled for grading.

The other ( 9 ) books that were sent in on the same order were " Modern " and I got those back last month. 

[Cool Ghoul]

On 8/7/2021 at 8:13 AM, Super Mole Retro said:

Why does CGC quote current TAT when books were submitted months ago?  TAT back in March / April time frame where under 90 days when the books were received.

I was just informed by a PMG Representative that it doesn't matter when your books were submitted.  The current CGC turnaround times apply to ALL books -- regardless of when submitted.  From Jennifer F.:

"The turnaround times listed on our website are the current times for each tier.  This would be for all submissions under that tier regardless of when they arrived.  Everything is processed in the order that it is received so if you have an invoice received in March, it will still remain in that same place in line, there just might be 50,000 other submissions that came in at the same time as yours that are also in line from that same time which will increase the total turnaround time.

The turnaround times will fluctuate week to week based on the volume we have at any given time.  We are working hard to get these times down as quickly as we can without compromising on the quality of our services."