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Buyer wants me to ship to a different address
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89 posts in this topic

On 12/13/2021 at 5:48 PM, Buzzetta said:

And again… that demonstrates how even if what both of you are saying is true and I have every reason to believe you AND @Poekaymonare telling the truth, that eBay is consistently inconsistent and the safer option is always to cancel the sale.

if the errant customer gets in touch with eBay first to complain you may find yourself not arguing a case but trying to reverse one… 

and at my age and position in life and the current laws in place I cannot lead a campaign of harassment and hell upon the scam artists relatives and acquaintances to get my $50 back like you could in 2005. 

you would think the official policy is written somewhere that they could provide a link to rather than depending on whatever rep one gets a hold of says.

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On 12/13/2021 at 5:33 PM, Buzzetta said:
On 12/13/2021 at 5:31 PM, Ryan. said:

Your pickle looks wilted. 

It’s age.

On 12/13/2021 at 5:40 PM, Poekaymon said:

I dunno, I think his pickle looks pretty firm and juicy.

 

7999486_tenor-4(5).gif.413cd7b0b8d9de6aaeaac30f886ecae8.gif

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On 12/13/2021 at 4:31 PM, Poekaymon said:

Well I just couldn't help myself, so I called eBay at 5:00pm EST and spoke with customer service representative "Jose." I asked what I should do if a buyer asks me to send a package to an address other than the one on their ebay account/the invoice. Jose told me that under no circumstances should I send it to a different address than what is on the buyer's eBay account.  

I told him people on a message board told me that I could simply send it to the new address and that I would be covered because it's in writing and eBay would back me up, especially as I have payments managed by eBay.  He said that was incorrect and that if the delivery address did not match the buyer's ebay address then I would not be eligible for eBay protection.  He told me what eBay recommends sellers do in this case is the following:  1) contact the buyer and ask them to update their ebay address to the correct one; 2) cancel the transaction 3) relist the item 4) have the buyer repurchase using their correct mailing address.  Sounds familiar, right?  

I took it a step further.  I asked him what if the buyer disagreed that this was the eBay policy and said that they just wanted me to ship to the new address and that I would be covered (ie, everything @NewWorldOrder has been saying), and the eBay rep told me do not do it .  He said if the buyer disagrees or doesn't understand the information I have relayed, they can call eBay and ask for themselves.  He said I can give them the reference # for my call just now (SR1411410235618) and verify exactly what I have said here.  He said if they still do not agree, then I should cancel the order and not sell to that person.  

I think this should settle it, but I have a tendency to think too highly of people.  I encourage anyone who is still on the fence on this issue to call eBay and ask for yourself. 

This what I have always gone by and I have been selling there for 20 years with very little issue.

Again though a $20 book I wouldnt care about. a $700 PC not a chance. 

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