CGC Mislabeled a Card as Holo - Now I get negative feedback 1 1

[DerekGould]

I honestly did not look closely when I sold this Flygon.  I went by the label and listed it accordingly.  Now buyer is angry and I received my first ever negative.

https://www.ebay.com/itm/325007952887

I know I should have looked more thoroughly, but CGC, c'mon!

[@meltedvanilluxe]

You should be able to get the negative feedback resolved, offer them a refund and go from there. In my personal opinion the buyer got what was in the listing (albeit missing a "mislabeled" tag), but if they refuse a refund (for whatever reason) and are keen on leaving negative feedback you need to notify CS.

[DerekGould]

On 2/2/2022 at 9:20 AM, Robert Norte said:

You should be able to get the negative feedback resolved, offer them a refund and go from there. In my personal opinion the buyer got what was in the listing (albeit missing a "mislabeled" tag), but if they refuse a refund (for whatever reason) and are keen on leaving negative feedback you need to notify CS.

Yes. Once I explained what had occurred, the buyer was very cool about the whole thing.  They removed the negative and I refunded partially so it is more aligned nonholo pricing.  Ended up as a good experience.