Book ruined by CCS and/or CGC, what now? 2 2

[Fisionbomb]

This book was submitted to CCS/CGC with no visible defects outside of minor (non color breaking) spine stress. Came back 5.0 with no graders notes. Upon inspection the back cover is mangled. Part of a larger submission with no damage to other books so not during shipping, this DEFINITELY happened in the hands of CCS/CGC.

Book is ruined, what now?

[Jennifer F.]

Good morning,

Thank you for your message. We are sorry that you have had an issue with your order.  We will have to review this further.  Please email our customer service department with these images so we can have our graders take a look.  You can email us at: submissions@cgccomics.com.  Once we have reviewed the situation, we can advise you on how to proceed.

Thank you!

[Fisionbomb]

On 2/8/2022 at 9:26 AM, Jennifer F. said:

Good morning,

Thank you for your message. We are sorry that you have had an issue with your order.  We will have to review this further.  Please email our customer service department with these images so we can have our graders take a look.  You can email us at: submissions@cgccomics.com.  Once we have reviewed the situation, we can advise you on how to proceed.

Thank you!

Emailed yesterday, over 24 hours and (unsurprisingly) no response.

Edited February 9, 2022 by Fisionbomb
Yup

[Jennifer F.]

On 2/9/2022 at 6:12 PM, Fisionbomb said:

Emailed yesterday, over 24 hours and (unsurprisingly) no response.

Hello, I am sorry that we cannot always respond immediately to an email.  We do receive an extremely large number of emails daily and are working as quickly as we can to respond to them all in the order they were received.  Someone will get back to you as soon as possible.  We do thank you for your patience. 

[Fisionbomb]

On 2/10/2022 at 10:13 AM, Jennifer F. said:

Hello, I am sorry that we cannot always respond immediately to an email.  We do receive an extremely large number of emails daily and are working as quickly as we can to respond to them all in the order they were received.  Someone will get back to you as soon as possible.  We do thank you for your patience. 

Still no response.  CLOWN SHOES.

[Fisionbomb]

On 2/10/2022 at 10:13 AM, Jennifer F. said:

Hello, I am sorry that we cannot always respond immediately to an email.  We do receive an extremely large number of emails daily and are working as quickly as we can to respond to them all in the order they were received.  Someone will get back to you as soon as possible.  We do thank you for your patience. 

Over a week, still no response.

[Fisionbomb]

On 2/10/2022 at 10:13 AM, Jennifer F. said:

Hello, I am sorry that we cannot always respond immediately to an email.  We do receive an extremely large number of emails daily and are working as quickly as we can to respond to them all in the order they were received.  Someone will get back to you as soon as possible.  We do thank you for your patience. 

...Still no response.

@CGC Mike

[CGC Mike]

On 2/22/2022 at 6:09 PM, Fisionbomb said:

...Still no response.

@CGC Mike

Can you bump out PM?  It's most likely buried under 400 other ones.