Is CGC tracking submission down? 2 2

[ProckWorld]

All I see is a pinwheel and cannot access status submission.

[CGC Mike]

Hello

It is possible it is just a glitch in the system.  If you are still having problems with this tomorrow, let me know.

Thanks,

Mike

[Edge26k]

I’m having the same issue. Been trying to print my invoice but it keeps doing this.

[CGC Mike]

We should have the online form fixed soon.

Mike

[Edge26k]

Thanks

[dpiesowocki]

It seems that the server down issue has affected the OSFs in both US and UK.  Developers are actively working on it now.

[ProckWorld]

On 3/22/2022 at 8:12 PM, CGC Mike said:

Hello

It is possible it is just a glitch in the system.  If you are still having problems with this tomorrow, let me know.

Thanks,

Mike

Thanks, for walk thru submissions how long does it take for the staff to enter into system for submission tracking? Thanks again. 

[Jennifer F.]

On 3/23/2022 at 10:20 AM, ProckWorld said:

Thanks, for walk thru submissions how long does it take for the staff to enter into system for submission tracking? Thanks again. 

Hello, it will depend on when the order was received and if it was noted properly on the box.  We try to get expedited tiers like Walkthrough entered as quickly as we can as long as the WK was listed on the outside of the box as instructed.  But even when pulling those out to enter ahead of regular submissions, it can still take some time due to the high volume of those expedited tiers we receive each day. 

Thank you!