Stefan_W Posted April 3, 2022 Share Posted April 3, 2022 Hi folks, My second and third shipment from CGC arrived this morning via FedEx and I discovered one of the books on the end was damaged during shipping. This is clearly a shipping issue and not a CGC issue. For those of you who have had issues like this - what have you done? Will CGC re-slab the book? I dont see any damage to the book itself, thankfully, but who knows it may end up dropping down from a 9.8 if the book was scratched. Link to comment Share on other sites More sharing options...
Lightning55 Posted April 3, 2022 Share Posted April 3, 2022 You can just type "cracked case" into the search box to see if there are other threads about the same subject. Here's one of many: Link to comment Share on other sites More sharing options...
Tec-Tac-Toe Posted April 3, 2022 Share Posted April 3, 2022 (edited) I have had this problem a few times and the process to have it resolved is rather straight forward. Contact CGC, explain the issue, CGC will, perhaps, ask for a photograph of the damage, CGC will authorize a return for a ReHolder, and, in a email, explain the necessary steps to have your comic book ReHoldered for free and be reimbursed for the cost of shipping the comic book to CGC. CGC will ship it back to you at its cost. The last time I had to return a comic book whose slab was damaged during shipment to me from CGC was in 2000, if I correctly recall, and the CGC customer service representative, as always, was extremely helpful in resolving the issue. Edit: I failed to note that none of the comic books I received whose holders were damaged during shipment were themselves (correction) undamaged damaged and, thus, retained their grades. Based on the photograph you provided, the comic book does not appear to be damaged as the sleeve likely protected it as the slab is not, relatively, badly damaged (almost the entire bottom broke off from one of the damaged slabs I received). Edited April 3, 2022 by Tec-Tac-Toe To elaborate. Point Five and Stefan_W 2 Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 3, 2022 Administrator Share Posted April 3, 2022 On 4/2/2022 at 10:36 PM, Stefan_W said: Hi folks, My second and third shipment from CGC arrived this morning via FedEx and I discovered one of the books on the end was damaged during shipping. This is clearly a shipping issue and not a CGC issue. For those of you who have had issues like this - what have you done? Will CGC re-slab the book? I dont see any damage to the book itself, thankfully, but who knows it may end up dropping down from a 9.8 if the book was scratched. Hello Send the image to submissions@cgccomics.com They should sent you a shipping label, and provide further instructions. Mike Link to comment Share on other sites More sharing options...
Stefan_W Posted April 3, 2022 Author Share Posted April 3, 2022 On 4/3/2022 at 9:37 AM, CGC Mike said: Hello Send the image to submissions@cgccomics.com They should sent you a shipping label, and provide further instructions. Mike Thank you for your help, much appreciated! Link to comment Share on other sites More sharing options...
Stefan_W Posted April 4, 2022 Author Share Posted April 4, 2022 As an update, I contact customer support about this book plus another that had really bad newton rings and they were absolutely fantastic and very helpful. Both will be re-holdered. Link to comment Share on other sites More sharing options...
