J3mothz Posted April 9, 2022 Share Posted April 9, 2022 Hello Y'all, I paid premium member and I want to know about $150 credit. When can I use it? I tried to submit the cards to grade, and I don't see any credit in my account. Im new with grading thing. This is my first one. please leave a comment. thank you Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 9, 2022 Administrator Share Posted April 9, 2022 Hello We will apply the credit to your account. Mike Link to comment Share on other sites More sharing options...
J3mothz Posted April 9, 2022 Author Share Posted April 9, 2022 alright thanks but how long will it be in my account? I was not sure if I should go ahead submit the card or wait for the credit shows up. Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 9, 2022 Administrator Share Posted April 9, 2022 On 4/9/2022 at 10:08 AM, J3mothz said: alright thanks but how long will it be in my account? I was not sure if I should go ahead submit the card or wait for the credit shows up. We will not apply the credit until sometime after we receive your submission. Link to comment Share on other sites More sharing options...
Kevin Newsome Posted April 12, 2022 Share Posted April 12, 2022 I also had a question about the credits, I am a new premium member myself and was curious if the credits are immediate or what? my submission was $135 with just the grading fees and now my credit card got a random charge for $34. Just curious what thats all about and if the rest of the grading fee will be charged to that accoubt as well. if so, how do i use the credits instead? Link to comment Share on other sites More sharing options...
Kevin Newsome Posted April 12, 2022 Share Posted April 12, 2022 one more question, as premium member i am supposed to get a free shipping kit correct? how do i claim that or will it be automatic? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 12, 2022 Administrator Share Posted April 12, 2022 On 4/11/2022 at 8:09 PM, Kevin Newsome said: I also had a question about the credits, I am a new premium member myself and was curious if the credits are immediate or what? my submission was $135 with just the grading fees and now my credit card got a random charge for $34. Just curious what thats all about and if the rest of the grading fee will be charged to that accoubt as well. if so, how do i use the credits instead? Hello The credit can only be used for grading fees. It cannot be used for return shipping or any other fees. Mike Link to comment Share on other sites More sharing options...
Kevin Newsome Posted April 12, 2022 Share Posted April 12, 2022 On 4/11/2022 at 8:17 PM, CGC Mike said: Hello The credit can only be used for grading fees. It cannot be used for return shipping or any other fees. Mike awesome, but what i am asking is did it get added to my account already and cover the grading fees? i just want to make sure I'm not paying the membership then turning around and also paying the grading fees out of my own pocket as well. i was also curious about how i claim my shipping kit or does it get sent to me automatically? i only ask about the grading fees because my submission has not updated to finalized yet. i assumed i wouldn't get charged to return ship until it was actually sent out. NOT a big deal and I am not mad about it. just looking for clarity on how everything works. thanks for the quick responses by the way mike. Link to comment Share on other sites More sharing options...
Kevin Newsome Posted April 12, 2022 Share Posted April 12, 2022 On 4/11/2022 at 8:20 PM, Kevin Newsome said: awesome, but what i am asking is did it get added to my account already and cover the grading fees? i just want to make sure I'm not paying the membership then turning around and also paying the grading fees out of my own pocket as well. i was also curious about how i claim my shipping kit or does it get sent to me automatically? i only ask about the grading fees because my submission has not updated to finalized yet. i assumed i wouldn't get charged to return ship until it was actually sent out. NOT a big deal and I am not mad about it. just looking for clarity on how everything works. thanks for the quick responses by the way mike. went back and viewed my invoice and saw $5.00 handling and $29 shipping with USPS return shipping. i was just caught off guard because my submission had not moved to finalized from grading/ quality control. thank you again. sorry for the stupid question, would you mind answering about the shipping kit though? do i claim that with a code or will it be sent back with my submission? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 12, 2022 Administrator Share Posted April 12, 2022 On 4/11/2022 at 8:23 PM, Kevin Newsome said: do i claim that with a code or will it be sent back with my submission? I will inquire with customer service about the free shipping kit. Link to comment Share on other sites More sharing options...
Kevin Newsome Posted April 12, 2022 Share Posted April 12, 2022 On 4/11/2022 at 8:26 PM, CGC Mike said: I will inquire with customer service about the free shipping kit. thank you mike. i appreciate you . look forward to hearing back Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted April 12, 2022 Administrator Share Posted April 12, 2022 On 4/11/2022 at 8:12 PM, Kevin Newsome said: one more question, as premium member i am supposed to get a free shipping kit correct? how do i claim that or will it be automatic? New members receive a coupon code with their welcome email but it is only for brand new members and not those that are upgrading or renewing a paid membership. If you are a new member and did not receive this coupon code, you would have to contact customer service. They will verify you are a new member and give you a code. Mike Link to comment Share on other sites More sharing options...
