FAKadar Posted April 11, 2022 Share Posted April 11, 2022 Hello, Can I get some help? My submission 4017105 was marked shipped Thursday and since then there has been no FedEx tracking update. I called them up and they said they haven't received the delivery. Is my submission still there? No one is picking up the phones. Link to comment Share on other sites More sharing options...
FAKadar Posted April 11, 2022 Author Share Posted April 11, 2022 Hello? Anyone? Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted April 12, 2022 Administrator Share Posted April 12, 2022 Hello, thank you for your message. I am sorry if you weren't able to get in touch with us yesterday. Our hours are Monday through Friday 9am to 5pm. I do see that this invoice was scanned out for shipping. I'll check with our shipping department to see what is going on. Sometimes FedEx fails to scan a package on their end when they pick it up from us so that could be what happened in this case. I'll see what our shipping department advises. Thank you, Link to comment Share on other sites More sharing options...
FAKadar Posted April 12, 2022 Author Share Posted April 12, 2022 (edited) On 4/12/2022 at 9:03 AM, Jennifer F. said: Hello, thank you for your message. I am sorry if you weren't able to get in touch with us yesterday. Our hours are Monday through Friday 9am to 5pm. I do see that this invoice was scanned out for shipping. I'll check with our shipping department to see what is going on. Sometimes FedEx fails to scan a package on their end when they pick it up from us so that could be what happened in this case. I'll see what our shipping department advises. Thank you, Thank you, if it has been shipped, it hasn't been scanned by FedEx since Friday. I should have had it by now. I am now getting worried my book is lost. Edited April 12, 2022 by FAKadar Link to comment Share on other sites More sharing options...
FAKadar Posted April 13, 2022 Author Share Posted April 13, 2022 Hello?? Again any new info? Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted April 13, 2022 Administrator Share Posted April 13, 2022 Hi, I am still waiting for an update from our shipping department. I will let you know as soon as I have more information. Thank you! Link to comment Share on other sites More sharing options...
FAKadar Posted April 13, 2022 Author Share Posted April 13, 2022 (edited) ....... Edited April 13, 2022 by FAKadar Hook, Line, and Sinker 1 Link to comment Share on other sites More sharing options...
FAKadar Posted April 14, 2022 Author Share Posted April 14, 2022 (edited) So it's a week this book was marked "shipped". This was signed by Bendis and Bagley. There is still no movement in tracking. I was told different answers...yes it was shipped on 4/8/22, it was shipped on 4/11/22 and twice I was told on by reps on the phone, including this morning, it's still at CGC in the shipping department due to "shipping delays." I was not told why my book is delayed. FedEx customer service told me they never received it. I feel I am not being told the whole story. I just want my book back or if it's lost, a full refund of the signing/grading fee and the full value of the book. Edited April 14, 2022 by FAKadar Link to comment Share on other sites More sharing options...
FAKadar Posted April 15, 2022 Author Share Posted April 15, 2022 I can see CGC is ignoring this situation. Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted April 15, 2022 Administrator Share Posted April 15, 2022 Hello, I do understand your frustration. We are currently investigating the situation and will update you as soon as we have more information. I am sorry I don't have anything more I can provide to you at this time but as soon as I hear back from our shipping department, I will let you know. I am sorry for the inconvenience. Thank you, Link to comment Share on other sites More sharing options...
FAKadar Posted April 15, 2022 Author Share Posted April 15, 2022 On 4/15/2022 at 9:50 AM, Jennifer F. said: Hello, I do understand your frustration. We are currently investigating the situation and will update you as soon as we have more information. I am sorry I don't have anything more I can provide to you at this time but as soon as I hear back from our shipping department, I will let you know. I am sorry for the inconvenience. Thank you, I'm not inconvienced, I'm irritated, frustrated at the lack of help I'm getting. I'm getting told different stories! This whole situation is unacceptable! Link to comment Share on other sites More sharing options...
