“Automatic Replies” from customer service e-mails 0

[Appleseed1967]

Previously, when I sent e-mails to customer service, I would receive an Automatic Reply saying that my e-mail was received and that I would be contacted shortly, which I was.    The last few times however, I have not received the Automatic Reply (nor a response from customer service). Has anything changed recently?

[Jennifer F.]

Good morning,

Thank you for your email.  Yes, there should be an automated response that goes out when you email us.  I'll check with our IT department to make sure that is still in place.  

We are experiencing extremely high email volume right now, so it is taking several days to get back to customers.  Rest assured, if you emailed us, we will get back to you, it may just take a little longer than usual. 

Thank you for your patience!