Graded cards returned but still say “in grading” 2 2

[PokeEPete93]

Hey all, I recently got back 2 of my submissions 1 bulk load and 1 standard load. I got both of these back over a week ago but on the website and in my account the submissions still say “in grading/quality control” I’m just wondering if this is normal or when I can expect it to update? Right now when I scan the back of my slabs or check the cert numbers nothing comes up in cgc database which I assume is because the loads are still stuck in grading/qc but still new to the service so looking for some guidance and reassurance from some of you senior members :)

[CGC Mike]

Hello

I recommend contacting customer service, so they are aware of this.  Here is their contact info.

Mike

877-662-6642
941-360-3991
941-360-2558 (fax)
Service@CGCcards.com

[PokeEPete93]

Ok great thanks mike will do