Up Charge Insurance & Receipt 0

[Kevin76]

Just recently sent a book in and I got up charged cause the grader found the book to be worth more than the value I put on the book, however, I noticed when I got the book in the mail and saw the invoice that came with it, The value coverage that I put down was not adjusted for what I was charged, I was charged double what I thought the value of the book was, Why didn't I get double the insurance coverage? If something were to go wrong, the invoice wouldn't reflect what the actual value of the book was since that is what I'm being charged 4% FMV for.  (funny, how home contractors don't charge a FMV % when they remodel or add addition onto your house but CGC does to our comics) Also, The invoice only showed the price I originally paid, why wasn't what I paid adjusted on the invoice as well?  

[NickiO CS]

Hello Kevin, 

Thank you for reaching out to us. As per our Terms and Conditions, when a book is bumped to another tier, the fee will be adjusted, but the insurance value is still based on the amount you submit on your order. 

I have reached out to you via email so that I can obtain your account information and look into providing an updated order invoice. 

If you have any other questions, please let us know. 

[Gaard]

"Because that's what our T and C say" isn't a very good explanation.

[Kevin76]

On 10/1/2023 at 6:53 PM, Gaard said:

"Because that's what our T and C say" isn't a very good explanation.

Exactly,  you're being charged on what the slabbed grade assigned is, not what it sells for raw when you send it in. If something happens to it, after you've been upcharged, you're the one holding the bag if you don't put enough coverage on it 

[MattTheDuck]

Submitters should be informed and given the option to upgrade their insurance coverage.

[Kevin76]

On 10/5/2023 at 12:30 AM, MattTheDuck said:

Submitters should be informed and given the option to upgrade their insurance coverage.

Good idea