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NickiO CS

Administrator
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Everything posted by NickiO CS

  1. Hello @Pantera77 Thank you for reaching out to us. I am sorry that the QA code is not directing you to the correct card. Unfortunately, we cannot change the where this code points to without providing a new label for the card. I will email you some instructions to return the card for a label correction. if you have any other questions, please let us know.
  2. Hello @Azelf_Nox Thank you for reaching out to us. If the card has a minor crack and the holder is still sealed, you can submit it for Crossover service. If you submit it as "cross at any grade" it will be removed from its slab, graded, and placed in a CGC holder. If you choose "cross at the same grade or higher" your card will be returned if the graders determine that it will grade lower than the current PSA grade. If the holder is unsealed, please remove the card from the holder and submit it as a raw card. If you have any other questions, please let us know.
  3. Hello @NAlmaria Thank you for reaching out to us and sharing this information. This submission has not yet reached the grading desk. Once the graders have reviewed the cards, the descriptions will be updated. If you have any other questions, please let us know.
  4. Hello @jmchap1982 Thank you for reaching out to us. I can confirm that we received a payment of $227.50 on 1/27 and no additional fees are owed for submission 1401020518. We apologize for any confusion caused by the email sent in error. If you have any other questions please let us know.
  5. Hello @Dexten This has been resolved and you should now be able to view the card's details at https://www.cgccards.com/certlookup/1401010743001/ If you have any other questions, please let us know.
  6. Hello @Dexten, Thank you for reaching out to us. I believe there may be an error in the system that is preventing the card from displaying online. Can you please share a photo of your card and I will confirm this with our cards team? Thank you and let us know if you have any other questions.
  7. Hello @MJULIAN Thank you for reaching out to us. While TCG cards can be evaluated for errors and there is a collecting interest in TCG error cards, we do not offer error designations for sports cards. If you submit sports cards with printing errors, they will not receive a special designation and the error will factor into the final grade. if you have any other questions, please let us know.
  8. Hello @Papa Giovani Thank you for reaching out to us. Grader notes are not offered with CGC Cards grading service. Please also note that while any available notes are provided as a courtesy for CGC Comics submissions, graders' notes are not a guaranteed part of the CGC Comics grading service. if you have any other questions, please let us know.
  9. Hello @MikeChops Thank you for reaching out. The encapsulation team will choose the best size holder to safely encapsulate the book based on the type, condition and size of the book submitted. in some cases, a wedge may be used to stabilize a book making the inner well appear a little different. It is also important to note that the size of the holder has changed over the years and our current holder are thicker than they were in years past. if you have any other questions, please let us know.
  10. Hello @JazzyJeffie I have confirmed that you can submit a PSA card with an Authentic designation as a cross at any grade, but it cannot be submitted as a cross at the same grade or higher. I would not be able to determine or estimate what the grade would be as that would require an evaluation by the grading team. If you have any other questions, please let us know.
  11. Hello @JazzyJeffie Thank you for reaching out. this is a great question. Please allow me to confirm if cards that did not receive a numerical grade are eligible for Crossover service. I will follow up with you as soon as possible. Thank you!
  12. Hello @Ryan Beyer CGC Video Games now grades most international games, but not all. For a list of international games that CGC Video Games does grade, go here: https://www.cgcvideogames.com/news-and-events/news/cgc-video-games-now-grading-most-international-releases if you have any other questions, please let us know.
  13. Hello @Numislibross, Thank you for reaching out to us. To determine the grading fee for your cards, you will need to determine the value of your cards. Each grading tier has a maximum allowable declared value, so once you know the value of your cards, you can choose the best grading tier. The declared value you provide is essentially an insurance value and represents a number you would feel comfortable with in case of loss or damage. Good resources for determining the value of your cards are completed eBay auctions and the posted prices of large sports card dealers. CGC does not assign values to any cards. You can view all grading tiers here: https://www.cgccards.com/submit/services-fees/cgc/ We cannot authenticate your cards via photos or provide any suggestions on how to authenticate your Topps Venezuela cards. Additionally, we do not offer authentication-only service at this time. Each card submitted will be authenticated and graded. If you have any other questions, please let us know.
  14. Hello @Starbeanie Thank you for reaching out to us. The drop-down menu in some cases may not always reflect the final card details used in the census. If your card is not available or you cannot find an exact match, please click the "I can't find my card" link and enter your card manually. If you have any other questions, please let us know.
  15. Hello @katldog Thank you for reaching out to us. Once delivered every order moves into an intake process and during this process we take inventory and complete administrative tasks necessary to process your order. Once the intake process is complete, your submission will be trackable online. This usually takes about 5 to 10 business days but it will be shorter for higher declared value tiers. I see that we recently completed intake for a bulk order of 36 cards. You can confirm the delivery of packages for orders that have been delivered but are not trackable yet here: https://www.cgccards.com/account/my-submissions/. Just search the shipment tracking in the "Confirm Package Delivery" field. If you have any other questions, please let us know.
  16. Hello @Animosity Thank you for providing your teaching number. I can confirm this was scanned as received. Once the intake process is complete, your card submission will be trackable online. If you have any other questions, please let us know.
  17. Hello @sloppyshoes801 Thank you for reaching out to us. Turnaround times are calculated as workdays and exclude weekends and holidays. Please also keep in mind that our posted estimates are based on our best projection and are not guaranteed. If you have any other questions, please let us know.
  18. Hello @Donjohnsson Thank you for reaching out to us. Drop-off privileges are available for Elite membership holders and submissions can be dropped off at our Sarasota, FL facility. Onsite grading is not available at our facilities. We do not have Certified Collectibles Group Offices in Los Angeles. However, you may be able to find a local dealer here: https://www.cgccards.com/trading-card-dealer-locator/. The dealer will facilitate your submission and the shipping of your cards to the Sarasota office. If you have any other questions, please let us know.
  19. Hello @MarkFaust, Thank you for reaching out to us. I would be happy to review the labeling of your books. Can you please provide the certification number for these three books? I look forward to your reply. If you have any other questions, please let us know.
  20. Hello @NCSpartan81 Thank you for reaching out to us. We apologize for any delay in responding to your email. We are currently working through a large volume of emails. These emails are handled first received, first helped and we are working to respond as quickly as possible. If you have an urgent inquiry or request, you can reach us at 855-472-3310 via phone or text. Representatives are available Monday through Friday from 8:00 am to 8:00 pm Eastern time. If you have any questions, please let us know.
  21. Hello @Deadmanjake5150 Thank you for reaching out to us. The CGC booth will be able to assist with cracking out your book at the show. Please be sure to head to the booth as soon as you arrive at the show to arrange for your book to be cracked and to have the additional signing witnessed. If you have any other questions, please let us know.
  22. Hello @FartConjurer Thank you for reaching out today. If you would like to have the card graded and reviewed as an error card, please choose the error option on our submission form. There is no additional fee for grading error cards. On the submission form, you can list the card name that is most prominent on the card. You can also view more information about the errors CGC Cards designates here: https://www.cgccards.com/news/article/9851/error-card-types/ If you need any additional help, please let us know.
  23. Hello @kgoble Thank you for reaching out to us. When your book is not listed in the drop-down menu, click on the "I can't find my magazine" link. You will be shown a pop-up menu where you can enter your book's details manually. If you have any other questions, please let us know.
  24. Hello @Old Proletariat Thank you for reaching out to us and for your recent submissions! Unfortunately, I do not have any information regarding our current packing material supplier(s), and this specific size may be custom-ordered for our packing needs. Several online retailers offer corrugated cardboard dividers in sheets that can be ordered in precut sizes or ordered custom. I am sorry that I cannot provide more information in this regard. If you have any other questions, please let us know.
  25. Hello @Matman85, Thank you for reaching out to us. I believe the book you are referring to is an Image Comics Ice Cream Man with the homage to the Dr. Seuss cover. The book is a comic and eligible for grading. If I identified this incorrectly, please reply with a photo of the book you have seen and I will look into it for you. If you have any other questions, please let me know.