• When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
0
  • entries
    4
  • comments
    0
  • views
    209

MF on EBAY

0
hostelmovies

545 views

Worst Customer Service Ever!!!

So I bought the 4 most random Walking Dead graded books ever on eBay this week (67,74, 81, 86, all 9.8's). All random backissues, with no real importance to the series at all. All 4 were single auctions that were ending within the hour, and I needed all 4 books anyways. I read the auctions and it didn't say anything about combined shipping, but I, like a , assumed that because the other 98% of ebay will combine on shipping with CGC's assumed that this guy would too. I messaged him to ask, but got no reply to it. So I won all 4 after adding bids averaging about $50 a piece. So I message him again asking if he can combine shipping, and mention that the USPS Flat Rate Medium box can hold all 4 and ship for less than $15. Nothing! For about 36 hours, so I message this guy again. "Can you please update and combine shipping?" Before I forget to mention that he is charging $15 per book, times 4, that's $60 for shipping for these 4 books that I did not really need as much as I thought.

I get this message in return (I deleted the email, so I am loosely quoting him):

"I do not combine shipping of books, and nowhere in the auction is there even a hint of combining. I pack them with bubble wrap each in it's own box. Sorry. Besides, only an insufficiently_thoughtful_person would combine CGC books in a package. And, as far as cost you really should do your homework next time before throwing prices out there."

So I send back:

I did my homework when I shipped out 3 similar books today actually using the same box and it was $12.49. Can you help me out? Or can we cancel the transactions? Can you at least put two in a box and I'll take responsibility for them past that point?

I get this back (This is the real email):

You made the mistake and you should take responsibility for it and pay the bill. You assumed something that was not mentioned at all. If don't pay the bill that is your choice. It is people like you that should not even be on ebay.

 

So, my feedback is 864, with 5 stars in almost all categories and only a few bad over the 6 years I've been on there. His is 86. This is by first the worst customer service I have ever gotten in my life. He insulted me right away out the gate basically calling me an insufficiently_thoughtful_person. I supervise 250 people whos basic job is customer service. I would have fired this individual_without_enough_empathy on first look at both emails.

Because I don't want to damage my ebay account I paid the *spoon*. I'm just wondering how great this books really are, and his immaculate shipping job. I can't wait to get them. This guy is someone who is on this very site (starts with a V). I guess my advice is read it before you buy it. Because this guy is the biggest individual_without_enough_empathy I've dealt with while collecting. Fanboys!!!!

On a side note...

I recently got my TWD 1-10 back from the CGC, and they sure as mess had no problem shipping them together. What a bunch of insufficiently_thoughtful_persons!!!

To see old comments for this Journal entry, click here. New comments can be added below.

0



0 Comments


Recommended Comments

There are no comments to display.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now