I agree with you. It is poor customer service. You can make all the excuses you want, covid19 , high volume, they are the main player in town and know it. I sold a graded comic and the buyer complained about the sides of the case not being sealed. I looked at some other comics I had and they were the same. Me being a newbie I was worried. I called CGC customer service and was told I was probably storing them wrong. After some research I found out that in the early grading years of CGC they did not seal the sides of the case. Too bad someone working for your company did not know this. Customer service at this company is a joke. Higher more damn graders. Can you tell the difference between a 9.8 and a 9.9..I can't. If it says 9.6 than its a 9.6 period. I appreciate the concern about quality, but this isn't a meal you can taste, or a house you build, or a bridge you don't want to collapse. Its all subjective. Of course you don't want a 3.0 graded as a 9.6 but come on. IT ONLY TAKES 9 MONTHS TO HAVE A BABY,