Nope, and I can’t get an answer out of them either. I specifically asked them about the video and I attached the screenshot from their website that specifically said in step 1 it is under surveillance video. They are also very slow to get back to me and I have to keep reaching out to them. The CS rep responded to me on July 7th after I questioned them on the video again. Notice how they don’t even mention the video: Hello Kristopher,I had forwarded your information to our claims department. Someone will be reaching out to you next week regarding this situation. Please let me know if you have any other questions.
I emailed them again on the 12th since I did not hear back from anyone and the CS rep responded: Hello Kristopher,Your invoice was sent to claims on Friday. Please allow some more time for our claims department to reach out to you. Please let me know if you have any other questions.
So that’s where I am at now. Well over a month since they got the package from FedEx and still no word on my book or resolution.
Maybe @CGC Mike can help since I see him on the boards assisting with these issues.