Hi, I tried to send an email via the submission, but I am unsure if that was sent/received. Maybe this forum is the better place to ask.
I resubmitted a book (Submission #4250163) that was originally graded as restored. I resubmitted, and specifically paid for/requested restoration removal and then regrading. However, what appears to have taken place is a pressing and then a regrading, which resulted in the exact same restored grade. I did not request pressing as the entire point of the resubmission was to have the restoration removed and then have it regraded. Suffice to say I am not very happy that after waiting 4 months for a resubmission, I have the same book in the same grade with a recharge for reholding. How do I get this satisfactorily resolved?