Submission #4250163 1 1

[Michaelperez1968]

Hi, I tried to send an email via the submission, but I am unsure if that was sent/received.  Maybe this forum is the better place to ask.

I resubmitted a book (Submission #4250163) that was originally graded as restored.  I resubmitted, and specifically paid for/requested restoration removal and then regrading.  However, what appears to have taken place is a pressing and then a regrading, which resulted in the exact same restored grade.  I did not request pressing as the entire point of the resubmission was to have the restoration removed and then have it regraded.  Suffice to say I am not very happy that after waiting 4 months for a resubmission, I have the same book in the same grade with a recharge for reholding.  How do I get this satisfactorily resolved?

[CrystalM CS]

Hello,

I was able to pull up your account and it looks like you were only charged for the shipping on this submission. This leads me to believe that the restoration removal could not be performed on this book so the reholdering was performed on the book as a complimentary service at this time. We apologize for the confusion this has caused. Please let us know if you have any additional questions.

[Michaelperez1968]

Hi,

    Thank you for the response.  However, aside from the shipping I also see this charge on my credit card(see below).  The work I requested was restoration removal, not pressing.  Will this charge be reversed?

Aug 7, 2023

CGC PRESSING 941-360-3990 FL 08/04 (...1273)

Card

$35.00

[Michaelperez1968]

Wanted to see if there is an update to my followup question?  It was mentioned I was only charged for shipping, but there is a charge for pressing as well.  Will that be reversed?

[Michaelperez1968]

Hi, wanted to see if I could get a response to my followup question. I received a response pretty quickly to my initial question, but my followup has lingered for almost 2 weeks.  Is there a better method to get a response I should be using?

[CrystalM CS]

Hello, I apologize for the delayed response. I am showing that the $35 fee was refunded to your card on 8/4/23. Let me know if you have any additional questions. 

[Michaelperez1968]

I confirmed I did receive the refund.  No further questions regarding the costs.  Thank you.