Pappymeister

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OK thank you Mike.

Hi Mike, I requested that all books submitted be cleaned, pressed, graded and encapsulated. Thank you.

Hi Mike, Here are a few examples of the comics I mentioned. They have unpressed spine bends, dirt in some areas, newton rings, and there is an extra piece of plastic in my Dazzler slab that I don't know what it is for. Many of the cases also have 2-3cm cracks where they are bonded as in the image below. Strange thing is that for some of the comics with issues there were no grader notes.

Right. Thank you. I am in Canada so the books go to a US post service in Montana which then ships them to me. So they may count the arrival date as when the arrive in Montana.

Does anyone have a direct email to Matt Nelson or his assistant that I can reach out to? Thank you.

My first shipment from CGC was returned with the boxes soaked in soil and some type of oil. I immediately forwarded the below emails to CGC and the shipping companies to let them know of the condition of the boxes and that I would examine the books to see if there was any further damage. I noticed one slab with debris in it and sent that to CGC as a mechanical error. I have further noticed small cracks in some of the slabs but I am not sure if these are a result of the slabbing process or if these occurred during shipping. I also paid for cleaning and pressing of all the books that I submitted but I can still see unpressed areas on some of the books, especially where there are non line breaking spine ticks or bends. I have spoken with several individuals at CGC to address resubmitting the books that have the unpressed spine ticks and also those that have cracked slabs as a mechanical error submission. However, I have been told that as I reported these errors outside of the 14 days that I have no recourse. According to the submission page in my account the books were shipped April 14, however, I did not receive the books until May 7. This was my first shipment to CGC and I have paid an enormous sum for professional cleaning and grading and feel that CGC should make every effort to rectify this situation regardless of the timeline as there were multiple issues with this order such as soiled boxes, cracks in the cases, debris in at least one comic and unpressed areas in some of the comics. I have other orders with CGC and would like to continue submitting books but I have lost confidence that I will receive a high level of service. Can someone please help me with any idea how I can get CGC to address this issue. Thank you.