Hero Restoration

How do you think banks function and spend money on loans? That doesn't all come from Fannie Mae or the government, it comes from savings. Haven't you noticed savings rates of gone up? Banks are running out of money as we speak. They need that long-term savings for those long-term loans they bought. I don't ever recall saying I think that's okay, I can only do what I can do. Can I go back and change the mistakes that I made or the wrong decisions? No instead all I can do is the best I can with what I got. Also your presumptions about what things were like 5 years ago, or 3 years ago is just that a presumption. Nobody cares about my problems and I don't care to share them. Did I go through a nasty divorce after 30 years? Yes did I have to move everything from one place to another? Yes did that disrupt production? Hell yes come on. I'm not looking for excuses, but your logic is flawed. I'm just a guy who tried to do something bigger than he could handle and regretted it. Now I'm just trying to do what I can to make things right, but unfortunately the request exceed my abilities. It's not much more complicated than that. I never asked for people to feel sorry for me because of my health, my god! The last thing I wanted was everybody to know about my heart again that triggered and then saying tsunami of request to cancel. I get it, they're worried I'm going to die and they're not going to get their books back. People don't realize that their reactions or actions can make things worse rather than better. That's not necessarily their problem either, but is one of those is what it is. Things again. It's a big mess, and I never wanted customers to be part of it. This thread is only making that problem worse, and giving more people who did not have a need for concern concern. I know my opinion is a conflict of interest, but it is also simple observation. Most of the complainers make it seem black and white, and leave out a ton of different details.

No you're right, instead you have to worry about some new guy popping staples on your book or a new grader giving you a lower grade than you should have given been given. how about that quality control where books just get laminated into the edge of the inner well and ship that way. Always best in numbers right? Or how about when your book sat in a box in receiving for 8 weeks and all they could tell you is they're in there somewhere.

I'm glad somebody gets it.

Yes, it would. I have been considering that for some time, but I never dreamed I would have to include any clients. Maybe it's my resistance, and my desire to fix as many as I can that is the problem. Maybe my problem is just not knowing when to throw in the towel. I always say to myself well this book just needs that, that order just needs a spinal. Be real shame not to finish. Which would be okay except the time to get it to finish is not happening so choosing quality over quitting is only making things worse for me.

Untrue about communication, especially the last year I changed to where monthly updates were going out. Communication isn't the problem, it's not telling people what they want to hear when you communicate. That's the problem.

Super duper libel.

Stole? Has anyone even looked up the definition of libel? I can point out plenty, and very damaging ones. Libel a published false statement that is damaging to a person's reputation; a written defamation.

Un-intended mis-infomation, only NJ was closed

The term "missing" implies lost or gone. This was proven incorrect. Has anyone even looked up the definition of libel? I can point out plenty, and very damaging ones. Libel a published false statement that is damaging to a person's reputation; a written defamation.

Out of context. He left out his threats and demeanor prior to my response

Has anyone even looked up the definition of libel? I can point out plenty, and very damaging ones. Libel a published false statement that is damaging to a person's reputation; a written defamation.

Has anyone even looked up the definition of libel? I can point out plenty, and very damaging ones. Libel a published false statement that is damaging to a person's reputation; a written defamation.

No, they don't. And in fact if you call them they just ghost you. I had clients waiting 16 months for their books asking them for to be returned and a refund and all we got back was no no and no They don't offer any discount or any refund of services. They don't allow any cancellations. Once they receive the order. Their contract is not have a definitive time, but they get away with it and more. Why is that? Hero did make the hard calls and apologies when we had the staff. Every minute I'm doing something else other than pressing shipping or restoration is eating up that time. I can't answer phones. I can't make the calls. I can't deal with the people who just want to back out and expect you know an instant cash refund when it's a lot of money. Why should I have to give refunds when CGC doesn't? I think you all know the answer why? . The only difference is restoration, yeah those got really backed up because I took an a lot and I thought the people I trained were going to cover it and then they bailed on me. That's on me but that's why it happened. I spent well over the 15% CGC gives in customer service. Just apologize for to customers for how long they were taking. When CGC's pressing was taken 12 months we were doing it in four. And honestly everybody was fine until they heard I was sick, and then they just wanted to pull the rip cord and bail out like I'm just Bank of America

I'm sorry but that is incorrect. I have offered customers any type of option they wanted except for the ones I can't provide. If you want your stuff just shipped right away. That alone is hard enough. When you have a line. If the only solution the customer wants is an immediate refund that is also a problem. People don't want to wait is the biggest problem. They don't want to wait for their book. They don't want to wait for me to finish their book. They don't want to wait for their refund and they feel they're entitled to a whole refund. They don't want to compromise. They don't want to credit and they don't want to give me more time. So one sentence is out of context. If you add all the emails together all the effort I make, then you can see that I'm being pushed into a corner that has no exits and no relief and when that doesn't work then they just charge back their card and jam up accounts receivable so that nobody's money's there. It doesn't take very many bad apples to ruin the whole tree.

You know, I'm trying to do the right thing, but I am not given a fair chance. The idea that I am purposely choosing this is absurd. I have devoted 12 years of my life to this, and the harder I try, the more I sacrifice, the more I see I should be beginning like I am accused off, so keep it up. Calling on me for 30k at once, expecting me to hustle with my health, and then say stupid erroneous comments? You think making life harder for Hero is funny? Not when you realize I know more than a screen name. So, go ahead and post your grievance, with libel mis-information, and listen to a paralegal that must have spent most of his years working for a un-civil attorney. Go ahead, if you think you are anonymous, and you want to defame me, go right ahead. I have had pros kick me in the balls, and I am still standing. What I learned in defense will surprise you. Or, you could try to put yourself in my shoes, and understand the impossible is being insisted from you immediately. I am not some 30 something Crypto thief, I am doing the best I can, pushing my health harder than I should, and threads like this have my question why should I. I should put my health first, have my surgery, and just tell every to wait. Maybe I will do just that.

BTW, I figured out how to copy and paste those, despite CGC's best effort to disable the function. Double standards are the worst.

everyone who is posting something similar, please email accounting@hrcomics.com with your submission number. I will not operate on these boards, and the more difficult this thread makes it for Hero, the more difficult it makes it for clients. Posting here first is an inappropriate venue for such conversations. And yes, I shipped those damn books out already, you can send your money to the humane society, I don't want it.

Or you don't know what your talking about? No, that can't be possible, right?

Okay, this is short and sweet. I can't settle everyone at once. Every additional client the wants to cancel only makes it worse. If this thread continues, all operations will come to a halt. I am not settling in public, and I can see CGC Mike has a serious conflict in interest. If you think cancel all at once is the solution, go try that out at a bank. This thread has so much libel, speculative, and mis-information, there is no way I can get my point across. Think whatever you want to think, but this thread will cause clients more harm than good. While Mike allows all this to occur, a blatant quadruple violation of CGC terms of use, he has been adamant to stifle me. That is fine, the client who are creating the libel, inaccurate, public display will have tyo wait until they respect the law before I will communicate. But, if CGC Mike thinks this is all okay, I have top secret CGC communications about settlements, I will post later, if not banned.

I don't understand, I typed it all out. Is there a character limit? 2 hrs I could have done shipping, now lost. this forum sucks, or someone is monkeying with my reply's.

You know that's the problem? There is a contract and it's being completely ignored because it doesn't say what anyone wants it to say. If you can't agree with the terms and agreement, then don't check off the box and agree. And then decide later, You're just going to make up your own policy. Want to learn more? Read this. Customer agrees to pay Company all Services fees at the time of submission. Prices for Services are subject to change. Prices on pre-printed paper Submission Forms are only current as of the date of printing, so Customer should confirm current prices on Company’s web site. If payment is being made by credit card, Customer agrees that Company may charge all Services fees to the credit card upon receipt of the Submission Form. Unpaid balances shall accrue interest at the rate of 1.0% per month until paid. Customer hereby grants to Company a security interest in the collectibles submitted to secure payment of any Services fees. In addition to such security interest, Customer agrees that Company may hold any collectibles or other property submitted by Customer until Customer has paid in full all outstanding balances, regardless of whether such balances are related to such collectibles or other property. Customer assumes all risk of loss or damage to collectibles until collectibles are received and inspected by Company. A Company’s provision of Services commences upon receipt of a submission of collectibles from Customer. Once a submission of collectibles is delivered to Company, it cannot be canceled or changed by Customer NOT MY Words, OR HERO'S, SO IF YOU HAVE A PROBLEM WITH THAT WORDING THEIR ARE BIGGER FISH THAN ME TO TAKE THAT UP WITH. 😉 No more butts, no more assumes.

By the way, I'm done for work for the night

There is no lost, only done and not done.

I had no idea the software was malfunctioning. It looks like I have to click signature twice before it actually adds it to the total. Unbelievably I am grateful.

Should or shouldn't? Unless you've read the policy you don't know. Not my job to educate you on what shipping options are available. Go look it up