Ok getting mixed messages from customer service on this. Would appreciate some clarification. I was originally told that the turnaround time stars when the submission is delivered to the building. Given that the turnaround times are fluid, i was under the impression that the effective turn around time would be whatever it is on the date the submission is delivered to the building, not what it is when logged in to the system. For example , my economy order was received to the building on April 9, and on that date the turnaround time for economy was 61 days. Now it is 91 days (at the time of posting this message). Please clarify that the turnaround time applied is whatever that number is when the submission is delivered to the building.
Thank you