I just got off of the phone with customer service at 10:55 a.m. on 07/21/2021 & I was not very satisfied with the response. My first question was if the posted turn around times were for when the box was received or opened. I was told they based them on when the box was received. Which lead me to my next inquiry.....
She could see that my package was delivered at the end of March & that the box was not opened until June 17th. That one batch off submissions were express, 1 standard, 3 economy & 2 bulk. 145 cards total. When she verified this to me I asked her about turn around times again & why if I sent cards express, with a big EX on the box, that I STILL DO NOT have at least that order? Her response was & I quote "posted turn around times are not guaranteed, they are just an estimate". I then said if I were CSG I would stop posting turn around times that obviously do not mean anything since I have been waiting on an express order now for over 110 days, it just makes the customers angry. Her response to that was, "I will pass your suggestion on to management, have a good day."