Rob420

On 11/26/2021 at 12:07 PM, micky 8 said:

seems like wuestions for the owner logistical questions of card volume, shipments, payrolls and values of the csg brand slabs could probably only be answered by the owner. Cards n grading definantly a volitile market right now and companies are naturally going to try n make money during this card boom, All it comes down too, Is the service being provided worth the money? depends on what kind of cards your collecting and if your flipping or a more long term collector or is it worth to grade at all, It sounds like your unhappy with grading services across the board you might consider FCG nice slabs, 10$ a card and a promised less then 12 day turn around time there some FCG reveals on youtube  

fcg isnt 10 a card its like 20-29 a card depending on how many you send in , i just looked it up 

On 11/10/2021 at 9:42 AM, robotur said:

The only reason why I submitted to CSG is because PSA and BGS services for lower tiers are suspended right now. The $30 price point for SGC is too high for the cards I am submitting so I gave CSG a try.  So far I got back 230 cards and only got two 10s and 85% of the rest of the cards with 9 or 9.5.  The cases look great but the low resell value continues to be a concern.  And while there have been lots of complaints about turnaround time at CSG, 6 months for bulk is not bad considered PSA and BGS are over a year right now.  For the cards I am submitting the price makes sense.

 

 

 

lots os csg slabs ive seen sell on ebay have gone for less then it cost to grade them and thats a issue as well 

On 11/1/2021 at 2:05 PM, oluckydayo said:

A few thoughts:

1.  The BBB is a completely worthless organization that has no bearing or effect on any business, so you're wasting your time.

2.  Nothing you described is a "Bait and Switch"

3. The turnaround times have ALWAYS started at the moment the order is checked into their system and shows as 'Received' on the status.   This is the case regardless of anything you've read here by both customers and staff, and is easy to verify if you look at all examples across these boards and from other customers.  Your timer started on August 1st.   You hit GEI on October 12, so it appears your turnaround is going to be fairly close to the estimate at the time your cards were received into the system.

i gotta dissagree with #2 , espically if you have been waititng since april when bulk turn around was 45 to 60 days ( can you explain that ) and this all means they only honor current turn around times .

On 10/30/2021 at 3:41 PM, Sluggo and The Radiation Children said:

I called and registered a complaint with the BBB. Bait and Switch tactics won't be tolerated.

Time moves different in "CSG LAND". Words like RECEIVED and DELIVERED take on a different meaning in CSG LAND. BUT, here in the real  world, here's how it went: CSG posts 71 day turnaround time. On April 22 I mail my cards from local Post Office. They provide me with a Tracking #. ON April 24 I get an EMail saying that my package had been DELIVERED. I type my USPS tracking # into the box provided By CSG. They confirm they have RECEIVED my cards. But, according to CSG my cards were not received till August 1st???!!!!!!!! On October 12 CSG Processed my payment of $615.

    Each month equals about 21-22 working days April 24 to October 24 is approximately 128 working days and COUNTING. There is no excuse. when you take my MONEY and don't provide a service.  

#facts #baitnswitch 

On 10/30/2021 at 11:11 PM, MCG Family said:

I love the CSG slabs and the service.  I do not love the fact the it seems to be okay to take a persons property and say you will not get it back for a year unless you pay me more.  I own an auto repair shop and could you imagine what any person would say if I told them they could not get their car back for a year unless they pay me more.  Even if I said 3 months, what would you say??  Honestly it is becoming the normal with card grading companies.   Hire and train more people if needed.  The cost to look at and opinionate a piece of card board and slab it, are pennies compared to the price that is charged.  If I could charge $20 for every nut and bolt I removed and install I would retire very quickly.  I feel its very unprofessional and unacceptable but I deal with it.  Something needs to be done to get the turn around times under control.   At best at least be clear and honest with your customers.

the only company getting cards out with in 4 to 6 weeks is sgc and maybe hga 

.

On 10/26/2021 at 10:18 AM, robotur said:

I got 2 of my bulk orders from April so yours should be coming any day now. 

 

my bulk from april are in G/E/I since sept 21st and still sitting there , i hope to have them by christmas but not holding my breath . 

On 10/25/2021 at 10:50 AM, robotur said:

Thats a big jump in TAT to 171 days, it previously was about 129 days.  They must have gotten a large in flow of packages.

I am hoping my bulks come back in Christmas.

 

im hoping my april bulk sub will be here by then but im not holdinh my breath

On 10/14/2021 at 3:38 PM, 3lewsers said:

if this is a bulk order, it isn't going to happen. mine has been in grading/capsulation/imaging for weeks.

try months for me and i sent it to them in april when turn arounds were like 45 to 60 days and still waititng smh 

On 10/21/2021 at 11:48 AM, Rob Laird said:

Mine arrived on April 5th. Overall, it's hard to complain about $8/card for an overall turnaround time that's about 1/2 or so as long as PSA or BGS, but there's no doubt that CSG fumbled the rollout. It'd have been much, much better for them to have told customers from the very beginning that they should expect months-long door-to-door turnaround times, but instead they claimed their turnaround times were 45 days when in reality delivered boxes just sat there unreceived for months on end. On top of that, their turnaround clock was way off anyway; my cards were shipped on April 1 when the clock was 45 days, sat for 2 1/2 months unreceived, and have sat for over 90 business days since being officially received. That's just bad service. For $8/card, I'm not exactly going to go call BBB about them, but it's very discouraging. I was hoping to have the cards back for the National, and here we are at the end of the baseball season and I'm still waiting.

its a shame , and if you notice , you will rarely if ever see a admin comment on threads like this as they see it as negitive but csg doesnt do anything to adress the issues customers have and if do comment they say call cs and all cs does is reads a -script and has no clue whats going on  ,that being said there is no reason your or my cards should still be sitting there .

On 10/21/2021 at 10:55 AM, Rob Laird said:

I have a bulk order received 6/18 still in G/E/I ... hopefully coming soon. Frustrating to see bulk orders received after mine already shipped.

mine have been there since april 9th , what bulk turn around was 60 days smh 

On 10/20/2021 at 6:49 PM, AM Cards said:

UPDATE - showed up marked as SHIPPED this morning,  Grades actually came out pretty well.  I went with no subs, and got 3 10s, 30 9.5s, and the rest 9s..  I had forgotten what I put in there, so it was weird for me to say "I sent that in?".  Happy with the grades and although resale values will obviously be less than PSA, there is still money to be made.  Maybe changing my tune about sending in another batch - think I'll see what I can out together, especially at the low price level.

 

resale depening on the card and player is about 50% of beckett (ouch) 

On 10/20/2021 at 1:55 PM, Benjamin Brown said:

If it was marked as received in the system then that is abnormal. If it was marked received to the facility as in delivered by Fedex/USPS then that sounds about right. 

trun around time starts the day they recieve them (as it states on the website) , so if they got them on april 9th it should of been 60 business days from that point and i should of get that back sometime in july . 

On 10/20/2021 at 1:10 PM, Benjamin Brown said:

When was it marked received? Bulk is around 6 months. For $12/card I don't know how anyone can be that upset or surprised in this current card climate. 

april 9th and turn around times were 60 days at that point not 171 as it is today , and it was 8 a card not 12 like it is now .

my april 9th bulk sub went into G/E/I sept 21st and nothing since and thats horrible cause turn around was around 60 days when i subbed them and CSG only honnors current turn around . Bad look for a new company 

On 10/19/2021 at 2:00 AM, WVBCW said:

So I haven’t bought a membership yet. Seeing as Beckett and PSA are ridiculous prices and take forever. I’m just getting back into the hobby.

Can someone tell me the prices these day to grade from CSG, and turn around time? Also what does the membership do and which one should I buy?

Thanks for the help sorry for the stupid questions.

if you subbed a bulk today you can get them back in 6 to 8 months , if you use a group sub you can save some money on you subs but again you wont get them back anytime soon , they will only honor current turn around time no matter what they were when you subbmitted your cards , yes psa is overpriced currently , beckett has ugly slabs , HGA is garbage and the only other option i feel is SGC and i use them with no issue and get my cards back in a month or less with a higher ROI , i like csg and the slabs but again not thrilled with the lies and turn around time bs . Its your choice but id look at all options to make the best choice , Im hoping to have my april bulk back soon but who know (turn around time was like 60 days then and nothing so far ) shows they only honor current turn around time . 

On 9/30/2021 at 12:34 PM, Yeahiwasder4dat said:

So are the turnaround times retroactive in terms of an order sent in 139 days ago is going out the door today? Cause I'm sitting at day 127 from an order April 2nd when it was 80. Can't get a straight answer on when this thing will be completed.

im in the same boat and get nothing but the run around 

On 9/30/2021 at 1:41 PM, CGCRyan said:

@Yeahiwasder4dat All bulk submissions are currently on an estimated 139 working days turnaround. CSG always works off the current schedule listed here.  PLEASE NOTE: Turnaround times are estimates only and are NOT guaranteed.  Your bulk submission would be running on the current CSG turnaround times which are at an estimated 139 working days. Feel free to reach out to CSG customer service at Service@csgcards.com if you need further assistance.

but what about the people who still have cards sitting there when turn around time was 60-90 days and they have cards sitting from March and April still in the Warehouse , but what you saying is csg doesnt care what the turn around time was when the cards were sent to csg ? cause sure seem that way , no reason a bulk order from march or april should not be back in the hands of the person sending them in . thats a prime example of the bait and switch. 

On 9/28/2021 at 8:10 PM, Lerxst said:

You are absolutely correct that the value of CSG slabs are well below the grading cost. I just found that out the hard way. Never again

im gonna just have to wait for all my other subs to come back and honestly ima crack a lot of my 9.5s and resub them elsewhere . 

On 9/28/2021 at 12:23 PM, Yeahiwasder4dat said:

Turn around times are wildly inaccurate. 156% over the estimated time on this last order, and that would be if it shipped today. I wouldn't expect, hope, or otherwise think that it'll be anywhere near the current time frame.

Walk through and express seem close to accurate, but other than that it's anyone's guess.

your correct on the joke of a turn around time they give , but remember its NOT A GUARANTEE , it be better if they were more honest about turn around time but again as you see by the admin response , they only honor current times .

On 9/28/2021 at 12:06 PM, dmaune said:

So my turnaround time should start back in June?  if that's the case I'm still on schedule to get them back when I wanted them just a little confusing that it's labeled "received date".  Should be an entered date and a received date for clarification.  

yup , if they were delivered in june it started then , again they only follow what the current turn around is NOT what it was when cards we

On 9/28/2021 at 12:06 PM, dmaune said:

as you see by CSG response , they only honor the current turn around times , i have a bulk thats been there since april when turn around was less then 90 days and its now entered grading smh , turn around times are a joke no matter when you sent them in .   

On 9/28/2021 at 11:46 AM, dmaune said:

Forgive me but I'm still confused.  I shipped a bulk order back in June (not expecting a quick turnaround at all btw).  It's listed in the submission tracking but it says received 9/14.  Is that the date the turnaround time starts?  Obviously they didn't take 3 months to arrive at your facility.  

it starts the day they get them , but the turn around times change so often they will only honor the current time and not what they are when you sub them .

On 9/27/2021 at 12:07 PM, CGCRyan said:

We apologize for the confusion here. Our basic service is no sub-grades, and we offer our customers the option to add subgrades to their cards for cards they feel would benefit from having sub-grades. Subgrades are not our standard service, and they do take longer in the grading process. In order to offer the same quality service to all customers, we charge a fee for the additional add-on service of subgrades.

can you answer daddy pig question , and really answer it . 

On 9/26/2021 at 6:50 PM, Picklepete said:

They are figuring out their canned response.. I don't see them addressing this, it could get messy.. 

they wont cause its something they see as negitive 

On 9/25/2021 at 6:34 PM, Warner85 said:

Would really like to see an Admin response to this..

good luck