critt

Here is a thread where I asked this question and their response was "Our projected turnaround times do include the intake time - the days when submission is processed from delivery until it appears in online tracking."

Not according to support. According to support it starts when it was delivered. Why would the clock start when they decide to scan it in? They could have your order for a year and as long as they scan it in 10 days before returning it to you, they would have met a turnaround time of 10 days. Does that make sense to you?

Economy Delivered: Feb 1 Received: Feb 7 Changed turnaround time from 20 to 30 days: Feb 15 Scheduled for grading: Feb 20 Today was the 20th business day, so it looks like they are gonna blast right through that estimated turnaround time. Again. Like always.

yeah i think im out

If there's one thing I hope everyone in here understands is that this is not "odd" for CGC. They do not process submissions in order. This means that the process is essentially random for any given person. For example, look at the two posts preceding this one: an express order delivered on the 30th that should have been mailed back on the 2nd, and it doesn't even get marked as "received" until the 9th. And an economy order that was delivered on the 2nd getting marked as received on the 8th. If you actually look at the dates in this thread you will see a lot of this. Orders leapfrogging other orders--sometimes even leapfrogging orders in higher tiers. Their processes are a mess right now.

I'm sure you've seen the mew that been on ebay for months for $1k with offers on. So I take it you want to buy that card for much less than that?

its all completely random. they don't process submissions in order. there is no way for customer service to tell you how long it will take, because their process isn't FIFO. they claim it is, but it isn't, verifiable by looking at how all over the place peoples' submissions are on the turnaround times thread.

their turnaround times dont mean anything. the time it takes other submissions has no bearing on how long yours will take. they don't process submissions in order by received date, which means there is no way for them (or anyone) to predict how long it will take them to complete yours. its all completely random.

Ive asked customer service and their answer was that you cannot specify "higher" grades only. It has to be same grade or higher, and "same" refers to the number, not the title of the grade. No idea why they would have this policy but whatever. They are just turning away business that has a chance of requiring very little work on their part, i.e. not having to cross the card at all.

source?

Im guessing because they don't process submissions in the order they were received. This means everyone's turnaround time is essentially random, and there is no point in anyone tracking turnaround times in this thread.

Looks like CGC has sped up turnaround times for everyone but me

From the status explanations: Based on this whole thread its clear that this is just not a true statement

Looks like they lowered turnaround time estimates. Well-done CGC!

@NickiO CS @KaileeS CS This customer had their 20 card economy order returned in 9 working days, while others in this thread had their economy orders delivered to CGC weeks before his and those orders still haven't left the "Received" state. How, in terms of your order pipeline specifically, could this be possible? If you have any insight on that question I think it would be helpful to many of us in understanding the situation, and it would be great if you could share any other thoughts you have on this matter.