critt

Here is a thread where I asked this question and their response was "Our projected turnaround times do include the intake time - the days when submission is processed from delivery until it appears in online tracking."

Not according to support. According to support it starts when it was delivered. Why would the clock start when they decide to scan it in? They could have your order for a year and as long as they scan it in 10 days before returning it to you, they would have met a turnaround time of 10 days. Does that make sense to you?

Economy Delivered: Feb 1 Received: Feb 7 Changed turnaround time from 20 to 30 days: Feb 15 Scheduled for grading: Feb 20 Today was the 20th business day, so it looks like they are gonna blast right through that estimated turnaround time. Again. Like always.

yeah i think im out

If there's one thing I hope everyone in here understands is that this is not "odd" for CGC. They do not process submissions in order. This means that the process is essentially random for any given person. For example, look at the two posts preceding this one: an express order delivered on the 30th that should have been mailed back on the 2nd, and it doesn't even get marked as "received" until the 9th. And an economy order that was delivered on the 2nd getting marked as received on the 8th. If you actually look at the dates in this thread you will see a lot of this. Orders leapfrogging other orders--sometimes even leapfrogging orders in higher tiers. Their processes are a mess right now.

I'm sure you've seen the mew that been on ebay for months for $1k with offers on. So I take it you want to buy that card for much less than that?

its all completely random. they don't process submissions in order. there is no way for customer service to tell you how long it will take, because their process isn't FIFO. they claim it is, but it isn't, verifiable by looking at how all over the place peoples' submissions are on the turnaround times thread.

their turnaround times dont mean anything. the time it takes other submissions has no bearing on how long yours will take. they don't process submissions in order by received date, which means there is no way for them (or anyone) to predict how long it will take them to complete yours. its all completely random.

Ive asked customer service and their answer was that you cannot specify "higher" grades only. It has to be same grade or higher, and "same" refers to the number, not the title of the grade. No idea why they would have this policy but whatever. They are just turning away business that has a chance of requiring very little work on their part, i.e. not having to cross the card at all.

source?

Im guessing because they don't process submissions in the order they were received. This means everyone's turnaround time is essentially random, and there is no point in anyone tracking turnaround times in this thread.

Looks like CGC has sped up turnaround times for everyone but me

From the status explanations: Based on this whole thread its clear that this is just not a true statement

Looks like they lowered turnaround time estimates. Well-done CGC!

@NickiO CS @KaileeS CS This customer had their 20 card economy order returned in 9 working days, while others in this thread had their economy orders delivered to CGC weeks before his and those orders still haven't left the "Received" state. How, in terms of your order pipeline specifically, could this be possible? If you have any insight on that question I think it would be helpful to many of us in understanding the situation, and it would be great if you could share any other thoughts you have on this matter.

Sure you didn't big guy sure you didn't

Do they grade the cards fairly? Check Are the labels not bright red? Check Can you get them for a fair price because the rest of the market is caught in a ponzi scheme, desperately trying to justify their premiums by creating and consuming targeted drama content that the vast majority of could apply to all grading companies? Check But Im supposed to boycott the company because some angry drama channel pointed out a mistake they made in an extremely niche circumstance that doesn't apply to my use case of their services whatsoever? And I'm the scrub? Am I the one trolling an obscure thread of a company I no longer use because of a bad experience that happened literally years ago? That's really embarrassing. Edit: Oh so two years ago? So around the time when PSA submissions were being accepted that ended up being returned literally years later? This is what I mean. Try to move on. Give opposum bud a rest, he is a sad little man and he is making you one too.

PSA grades cards that haven't been released yet, grades fake cards, and no idea what you are referring to with the last part but it sounds like I'm watching a Poketuber drama video and I'm already bored with it. We are talking about turnaround times, and no I'm not shilling for them. I have been extremely critical of them about turnaround times and will continue to be. Stick to the youtube comment section with all that other stuff, your head is being filled with junk from losers who either sell PSA slabs for a living or hate CGC because they gave them too many 9s.

Yeah I worry that they think the demand for their services will still be there if this is how it is. It seems unbelievable that you would make moves to drastically increase volume, but not scale your operations in kind. Based on how this has gone, its hard to believe that this isn't exactly what they did.

Even if its one card, that shouldn't be how this works.

where did you see that post?

I see that you are hiring coin and paper money graders. Do you have any plans to hire more card graders?

this is a massive bummer

Yeah fair enough, not going to continue down this road of pedantry so lets agree the term isn't great for the discussion. The point underlying it still stands. The difference is that the cause of increased grading volume is not a variable: this is a massive marketing push that they initiated and therefore were able to plan for, where success meant increased grading volume across the board from here on out. Its reasonable to wonder whether their plan included scaling operations alongside demand in order to mitigate the effects on turnaround times that success would necessitate. In other words, whether they regarded low turnaround times as core to their customers' interest in their services, and therefore something they intended to maintain as demand for their services grew in response to their changes. This seems like a reasonable question.

According to support they do not consider order intake a bottleneck and are not scaling operations to meet the increased demand post merger and grading changes