critt

On 3/1/2024 at 7:37 AM, KhunsCollectibles said:

I was under the same impression but earlier this week I emailed support and they told me it was actually once they mark it as received. I had read a bunch that it was from delivery date so I wonder if this has changed recently. It was a bummer for me since it took nearly 2 business weeks just to my submission marked as received. 

Here is a thread where I asked this question and their response was "Our projected turnaround times do include the intake time - the days when submission is processed from delivery until it appears in online tracking."

On 2/29/2024 at 7:41 PM, SnorlaxCollective said:

The clock doesn't start till they are entered as recieved, and after you factor in the President's Day Holiday, you are at 16 Business Days so far.

Not according to support. According to support it starts when it was delivered. Why would the clock start when they decide to scan it in? They could have your order for a year and as long as they scan it in 10 days before returning it to you, they would have met a turnaround time of 10 days. Does that make sense to you?

Economy 

Delivered: Feb 1
Received: Feb 7
Changed turnaround time from 20 to 30 days: Feb 15
Scheduled for grading: Feb 20

Today was the 20th business day, so it looks like they are gonna blast right through that estimated turnaround time. Again. Like always.

On 2/14/2024 at 8:26 AM, Superelmo said:

seems like they are back to their own timing.  60 days for bulk and 45 for economy.

yeah i think im out

On 12/13/2023 at 3:51 PM, ZunkFunk said:

I had a package that was delivered back on 11/15 and it was never scanned. My submission was marked as received the very next day though sit's a bit odd that yours is taking longer to be marked as received. There might be a bump in submissions. Perhaps people putting in submissions before their membership expired. 

If there's one thing I hope everyone in here understands is that this is not "odd" for CGC. They do not process submissions in order. This means that the process is essentially random for any given person. For example, look at the two posts preceding this one: an express order delivered on the 30th that should have been mailed back on the 2nd, and it doesn't even get marked as "received" until the 9th. And an economy order that was delivered on the 2nd getting marked as received on the 8th.

If you actually look at the dates in this thread you will see a lot of this. Orders leapfrogging other orders--sometimes even leapfrogging orders in higher tiers. Their processes are a mess right now.

I'm sure you've seen the mew that been on ebay for months for $1k with offers on. So I take it you want to buy that card for much less than that?

its all completely random. they don't process submissions in order. there is no way for customer service to tell you how long it will take, because their process isn't FIFO. they claim it is, but it isn't, verifiable by looking at how all over the place peoples' submissions are on the turnaround times thread.

their turnaround times dont mean anything. the time it takes other submissions has no bearing on how long yours will take. they don't process submissions in order by received date, which means there is no way for them (or anyone) to predict how long it will take them to complete yours. its all completely random.

Ive asked customer service and their answer was that you cannot specify "higher" grades only. It has to be same grade or higher, and "same" refers to the number, not the title of the grade. No idea why they would have this policy but whatever. They are just turning away business that has a chance of requiring very little work on their part, i.e. not having to cross the card at all.

On 11/17/2023 at 1:02 AM, qlow said:

from my understanding it has to do with the types of cards sent.

CGC has modern graders, and they have vintage graders. (yes, some can grade both but i'm assuming there are more modern graders than vintage)

there are also graders that are more specialized in different TCGs, sports, etc.

Some graders are more backed up than others. High value cards probably get looked at by more graders.

a lot of variations here.

there is a point in tracking turnaround times, but maybe we should specify what exactly is in our subs.

 

my 3 card economy has been in GEI a little over a week now. i see some subs fly in and out of GEI. i'm assuming mine is taking a bit longer because i have a 2004 animal crossing card, and there are 0 pop. other 2 cards are vintage japanese pokemon and vintage yugioh.

source?

On 11/16/2023 at 11:08 PM, ImmaculateSports said:

Does anyone know why the turnaround times go from 25 to 45 for economy now back to 25 but yet many people's orders are not done? LOL make up your mind.

Im guessing because they don't process submissions in the order they were received. This means everyone's turnaround time is essentially random, and there is no point in anyone tracking turnaround times in this thread.

Looks like CGC has sped up turnaround times for everyone but me 

On 11/9/2023 at 7:43 PM, TheCollector2016 said:

Something strange is afoot here. You reached milestones in 3 weeks that took me 6 weeks.

From the status explanations:

Quote

Submissions are then arranged by service and received date so that they can be graded on a "first in-first out" basis by service level.

Based on this whole thread its clear that this is just not a true statement

Looks like they lowered turnaround time estimates. Well-done CGC!

On 11/6/2023 at 11:23 AM, CodyLouis said:

Update: Shipped & Grades available 11/6

@NickiO CS @KaileeS CS This customer had their 20 card economy order returned in 9 working days, while others in this thread had their economy orders delivered to CGC weeks before his and those orders still haven't left the "Received" state. How, in terms of your order pipeline specifically, could this be possible? If you have any insight on that question I think it would be helpful to many of us in understanding the situation, and it would be great if you could share any other thoughts you have on this matter.

On 11/5/2023 at 7:47 AM, HomeGrownPoke1 said:

TL/DR

Sure you didn't big guy sure you didn't

On 11/4/2023 at 11:05 PM, HomeGrownPoke1 said:

No need to attack me with ignorance. Do some research and educate yourself. I thought it would be fun to get my cards graded with my kids through CGC roughly 2 years ago and ended up in the same position as yall are in now. When I made my first bulk sub, TaT was like 40 some days. We didn't get our submission back for 8 months and that's was during the time CGC took payment right when you clicked submit.

Once again, welcome to CGC scrub! Hope you have been enjoying your stay. 😆 

Do they grade the cards fairly? Check

Are the labels not bright red? Check

Can you get them for a fair price because the rest of the market is caught in a ponzi scheme, desperately trying to justify their premiums by creating and consuming targeted drama content that the vast majority of could apply to all grading companies? Check

But Im supposed to boycott the company because some angry drama channel pointed out a mistake they made in an extremely niche circumstance that doesn't apply to my use case of their services whatsoever?

And I'm the scrub? Am I the one trolling an obscure thread of a company I no longer use because of a bad experience that happened literally years ago? That's really embarrassing.

Edit: Oh so two years ago? So around the time when PSA submissions were being accepted that ended up being returned literally years later? This is what I mean. Try to move on. Give opposum bud a rest, he is a sad little man and he is making you one too.

On 11/4/2023 at 2:25 PM, HomeGrownPoke1 said:

Welcome to CGC were nothing makes sense and they will grade stolen "pre-released" cards and will "confiscate" cards from collectors by calling them stolen.

PSA grades cards that haven't been released yet, grades fake cards, and no idea what you are referring to with the last part but it sounds like I'm watching a Poketuber drama video and I'm already bored with it. We are talking about turnaround times, and no I'm not shilling for them. I have been extremely critical of them about turnaround times and will continue to be. Stick to the youtube comment section with all that other stuff, your head is being filled with junk from losers who either sell PSA slabs for a living or hate CGC because they gave them too many 9s.

On 11/3/2023 at 10:58 AM, kirbyskardz said:

Myself and a lot of the people I know switched to you all primarily for your turnaround times. You are becoming as bad as PSA now. You combining the companies didn't make since if it made your turnaround times slower and your customer service worse. If you can't maintain quick turnaround times, myself and others will switch back to PSA, because your only cheaper if we have a membership with you. Your membership people should get more benefits for being a member, for as much as it costs us. Right now the only thing you are quick at is taking our money. I was looking to try to become a dealer, but with this customer service and slow times, I am re thinking it, because i can't in good judgement even recommend you right now. I tried emailing customer service a while back and it took 3 emails 3 days in a row to get a reply, and it was a canned reply, no actual information was given out.

 

Currently in my book your company has gone from 4.5 stars out of 5, to about .5 maybe 1 star out of 5. Please get your act together.

Yeah I worry that they think the demand for their services will still be there if this is how it is. It seems unbelievable that you would make moves to drastically increase volume, but not scale your operations in kind. Based on how this has gone, its hard to believe that this isn't exactly what they did.

On 11/3/2023 at 1:15 PM, Miijangu said:

Did you send in 1 card or something? How are you moving through the process so quickly with an economy order?!

Even if its one card, that shouldn't be how this works.

On 10/31/2023 at 1:38 PM, MCCdcdMCC said:

Bulk - Received 10/3 - Still Received 

Economy - Received 9/12 - GEI 10/25
Bulk - Not checked in but been there since 10/12

I also just saw a post about a local subber who has worked out a deal with CGC for 2 week gauranteed turnaround time for Economy which I find to be complete BS if its true.

where did you see that post?

I see that you are hiring coin and paper money graders. Do you have any plans to hire more card graders?

this is a massive bummer

On 10/17/2023 at 9:34 AM, Miijangu said:

It wouldn't be reasonable to say that shorter turnaround times are "discontinued" as a product that is discontinued is permanently not being produced.  Turn around times are not a product or service to be discontinued.  It is an estimation of completion to provide a product or service.  Estimations can change constantly overtime by a variety of variables, while discontinuing something is not variable, it is static and consistent forever.  This is why they will never say anything along the lines of "short turn around times are discontinued", but instead it would be nice if they communicated that turn around times will be longer due to such and such variable.

Yeah fair enough, not going to continue down this road of pedantry so lets agree the term isn't great for the discussion. The point underlying it still stands. The difference is that the cause of increased grading volume is not a variable: this is a massive marketing push that they initiated and therefore were able to plan for, where success meant increased grading volume across the board from here on out. Its reasonable to wonder whether their plan included scaling operations alongside demand in order to mitigate the effects on turnaround times that success would necessitate. In other words, whether they regarded low turnaround times as core to their customers' interest in their services, and therefore something they intended to maintain as demand for their services grew in response to their changes. This seems like a reasonable question.

According to support they do not consider order intake a bottleneck and are not scaling operations to meet the increased demand post merger and grading changes