I've worked with cadence on at least 3 occasions, one for a Paul azaceta commission, one as a Dave Wachtel commission, one for a Mike Hawthorne. They all hate a wait time but none of them exceeded 3 months from what I recall(the Wachtr was a con pickup and was ready at the con).
Both times the order was online only i had no issues with any of the reps emailing me, tho I couldn't give their names off memory I an pretty sure I contacted an Andrew at least once. I wouldn't say I had any problems at all, and I'm surprised at seeing whats going on with the arrists leaving.
Artist Danistrips whoalso is ripped by them posted on her IG that she is going to fulfill all the commissions she has from her prior list, she mentions cadence but I didnt see anywhere where she explicitly stated she is leaving them.
No clue whats happening.