selling a reprint as a 1st print= ripoff
sending an empty box = ripoff
failure to disclose known restoration = ripoff
trimming books and selling them = ripoff
e-bay/paypal chargeback scam = ripoff
selling a book as a 9.6 (with 9.8 potential) and having it show up as a 9.4 is hardly a definitive ripoff. Especially when buying from photos.
Im not saying he wasnt at fault. He was.
Im not saying he shouldnt have offered a full refund. He should have.
Im not excusing his dragging this out. He should have addressed your PMs promptly
Im just saying there's a bit of a gap between what may just be a combination of poor grading, poor handling/packing, and a lack of customer service versus active malicious attempts to defraud someone.
Zombizzy took his public beating, got well shamed, and we have page upon page of his shortfalls. He is (now) making you whole with a refund.
in the vein of sPb's post, take a breath and move on.