There is still hope. Case in point - I ordered a propane heater for my Vanagon last June (2021). Shipper sent via UPS. I got notification that it was delivered so I went outside to retrieve the package but there was no package there. Contacted UPS and they said shipper (not me) has to open investigation. Contacted shipper and they opened one. UPS called me to confirm. Case was opened and closed 5 times and only the shipper, not receiver (i.e., me) could re-open. Shipper had great customer service rep who was relentless and got UPS to pay them full value. Shipper then sent me a replacement heater. All was good from my and shipper's perspective. Yesterday, I'm sitting on the front porch and up walks the UPS guy with a box. Guess what it was - the original heater. 9 months later.