The complaint stems in that I sent two books, the same day to be signed and pressed. One of my books is back already and the other still in line for CCS to press.
CGC is one of the only companies I know if that posts time frames on books and doesn't abide by them due to their ability to adjust turn times at will.
You can pay for Fast Track which is, in example, 10 business days and it states that when arrived and received. Only the next day they update their turn times to 20 business days and they tell you good luck!...Thanks for your money though, sorry about that. This happens frequently.
It's a pretty bad customer service model, but they have all the leverage.. not like we are going to hurt the value of our comics going through PGX and CBCS.
Not to mention, understandably, our books were delayed due to unforeseen circumstances by Todd. CGC should have realized this could be a burden on their customers and maybe put some enhanced focus on all of our books to help with the turn time from an already delayed event.