Yesterday was the one month anniversary of having a book arrive back at my home that was not slabbed even though it was listed as 9.8 in the online tracking and I was charged for it. I got on the phone with CGC within 15 mins of opening the box, and I have been on the phone with them several times since then with no resolution.
I try to be fair and I understand that things happen, but this should have been pretty straightforward. They should send me a slip to send it back, re-grade, and either slab it or refund the cash I paid to slab that book. Either that or send me a credit to compensate for everything. But every time I call there is no decision made on this issue, and the people on the help line have to real authority to make decisions. I am starting to get frustrated.