If turnaround times are reflective of when a package is delivered to the facility, My turnaround time was just over 60 days, when my package was delivered to the facility on 5/17. (a couple of cards were 45 days due to service level difference) So according to that, my cards should be on their way back (give or take) by 7/17 (higher tier should be coming back tomorrow). Only problem, is that my cards are not even opened yet or scheduled for grading; so I do not see that being even close to happening.
I manage a very sizable business (also been an ops manager for 20+ years) and understand what it is like to be behind and overwhelmed, especially in the warehouse. BUT there is a large amount of inefficiency happening if you are 3 months behind in opening packages, when your grading service just started in Feb (4 months ago). Not bashing, just stating
Speaking out of the other side of my mouth, grading is a luxury and none of us are going to die if we don't get our cards back. So we need to practice patience...
We just would like to have REAL estimates of how long it is going to take, which should not be hard if you have SOP vs volume. Even if the news is bad, be honest. People would rather hear that and you are going to take 6 months to get them back their cards and get them on 5 months and 29 days; than hear 45 day turnarounds and have to follow up on their cards 60 days later. That is business management and operational accountability.