Well, actually you don't have to wait 30 days to air problems. I don't in any way justify the way this particular situation was handled. Nevertheless, the rule is 30 days to go on the probation list, not 30 days until you can talk about it. If I bought $1000 worth of books and hadn't heard a peep from the seller after 3 weeks, and the seller had a big thread continuing to sell 1000s of dollars in books, you can bet I'd be saying something to warn other people. That was the whole point of the discussion thread.
I agree but that was not the case here.
Communication lapsed over a day or two with Rich not supplying a reply that Bosco obviously wanted within minutes or hours. When that did not happen he jumped the gun and started airing his grievances in an open forum when in reality he had nothing to worry about.
Contact was made. A refund was offered. What more could you have asked for in a situation where no problem exisited in the first place? If Rich had strung him along for 2 weeks for the refund I could see him taking action, but not after a day or two. All of this over a $65 transaction.