ChrispyC66

$6,000.

$300

I wouldn’t think so since both the outer and inner cover grades changed

I understand that the book could have interior flaws that potentially drops the grade, but why the subterfuge, just say that’s the reason the book grade changed. Also, why did CGC change the cover grades listed in the grader notes after the book was delivered? Just explain that to the owner with a return phone call and remove the grade reference in the notes. This is also about optics, and it’s another example of terrible handling of a simple mistake.

Warning - This is a long post! However, please read. I’m posting this for a friend. He doesn’t frequent these boards but he asked me to tell his story so here goes… My friend John (not his real name) recently submitted a very nice double cover copy of Batman 55 to CGC for grading and encapsulation. He was disappointed with the resulting grade and follow-up actions from CGC. First problem; The book was submitted as a walkthrough submission and John used $6,000 for the FMV on the submission form but he said the system changed it to $10k. I asked him about this and he said he was unable to change it back. He finished the order because he needed to send the form to the presser. He figured he could change it manually on the form after the cleaning and pressing was completed. After the book was dry cleaned and pressed he had the book sent to CGC with the FMV updated to $6k. 1/25 - Batman 55 is delivered to CGC. 1/26 - CGC receives the book into their system at SFG 2/02 (Thur.) - CGC posted the grade, the status changed to shipped. Second problem; The grade didn’t match the grader notes. The notes stated the first cover was 7.0 and the interior cover was 9.0 BUT the book grade was 8.0. What? At 12:00 John called and spoke to CS for almost 15 minutes. He asked the CS rep. to pull the book from shipping before it leaves the building. He wanted to discuss the difference between the grader notes and the label and would rather CGC hold it until this was figured out. The CS rep. told hi. it was too late and that the book already shipped. John asked for clarification concerning the different cover grades shown in the grader notes versus the posted grade in the census. The rep. said someone would call him back by the end of this day (Thurs.) No one called. 2/03 (Fri.) John called at 11:30 and spoke to a different CS rep. for over 13 minutes explaining everything over again. This CS rep. said someone would get back to him by the end of the day (Fri.) but if they didn’t, then they would contact him first thing Monday morning. No one called back on Friday. 2/04 (Sat.) The book arrives with 8.0 grade and first cover grade 7.5 and inner cover grade 8.0. 2/06 (Mon.) After not receiving a phone call as promised on Thursday, Friday or “first thing” Monday morning, John called CS again at 12:20 and was put on hold for a few minutes before selecting the call-back option. At 12:33, a CS rep. called John back, pulled up his account, said everything looks fine, and asked what was the problem. He logged into his account and saw that the first grader note had been changed from 7.0/9.0 to 7.5/8.0. John explained that the grader note had been changed after his repeated calls and among all the other questions he had asked about in his customer complaint and hadn’t received one answer he wanted to know who changed the grader notes and why? Several hours later, he received an email, not a phone call response: Name removed (Certified Collectibles Group) <support@collectiblesgroupsupport.zendesk.com> To: John Mon, Feb 6 at 5:01 PM Hello John, Thank you for your patience will I investigated your submission order with our CGC Verification department. I was advised that grades are not final until the finalizer signs off on it. We have multiple graders who review the book and each grader might give it a different grade based on their personal opinion. It is the finalizer's job to review those grades and the book and then make a determination on the final grade. We do apologize for any inconvenience as the note was left in error and should not have been visible on the customer facing side. The grade is correct as it is and it has been updated in the system. Please let me know if you have any questions. -- Customer Service Certified Collectibles Group p. 800-642-2646 | f. 941-360-2553 collectiblesgroup.com It was nice of CS to ask if John had any questions. He does, Many. How many graders agreed with the 9.0 cover grade before The Finalizer made their determination on the final book grade? Why is the public led to believe that the policy at CGC is to have an agreed upon concensus to determine the grade of a book when in actuality, The Finalizer determines the final grade? He was told It is CGC policy that differing opinions to be noted by different graders. Those notes are not for the general public to see. Those notes are for internal use and future reference. Because John asked for clarification, someone at CGC changed the original cover grades in the grader notes. Now, if John wants to dispute this further there is no public record of any graders considering this book’s inner cover to be a 9.0. AND if there was more than one grader who agreed before the Finalizer stepped in, then presumably, those records have been eliminated from their system. John’s opinion is that the grades shown in the original notes was the graders consensus for the cover grades and was changed by the Finalizer. If it’s CGC policy to hide certain grader notes (cover grades), but not others (details concerning condition); he pointed out that he could see the cover grades in the notes; so why were they changed after the book shipped and why are they still showing? He explained this to two different customer service people. Why would CGC change the cover grades in the system and then call him back and ask what the problem is? Did nobody record his complaints? Is it the Finalizer’s honest opinion that the outer cover and the inner cover are only a half point different from each other and a full point lower than one of the graders? Why was John charged 3% of $10k to grade the book? That value is closer to the 9.0 grade than the 8.0 grade. Did CGC determine the value to charge him before The Finalizer changed the grade from 9.0 to 8.0? It would have been nice if a CGC representative would have called John back when they originally said they would, and explain what was going on, instead of leaving him hanging with a bunch of unanswered questions.

Startling Comics #40 - 2.5 (3.0) 1 Strange Confessions #1 - 6.0 (5.0) 2 Fantastic Four #50 - 7.0 (7.0) 🎯 Batman #210 - 5.0 (5.0) 🎯 Captain Marvel #31 - 9.4 (9.4) 🎯 Three bullseyes, 3 points. Good final round. @CGC MikeThanks again to you and your behind the scenes compatriots!

Grades are real in!

Hit Comics #1 - 2.5 (5.5) 6 Showcase #20 - 3.5 (4.5) 2 Doctor Strange #169 - 5.5 (5.0) 1 New Gods #11 - 8.5 (8.5) Amazing Spider-Man #301 - 9.4 (9.2) 1 I saw the top of the spine and thought it had a nice long spine split- I didn’t like Hit Comics and the drink coaster book. Who subs that book anyway? I’m just bitter.

Had one received at CGC on 1/26/23, Graded 1/31/23 and Shipped 2/2/23

Thanks @zzutak. That’s helpful information. Greatly appreciated!

Grade came back at 3.5 OW to White pages. Disappointed with the grade. Really thought it was a solid 4.0. Graders notes: staple tear tape center of interior spine multiple staple holes full left of whole book through book staining to cover I assume the staining is a reference to the discoloration on the top left of the back cover.

Grades are in, now!

My grades are not in yet!

Shock Suspense Stories #9 - 5.0 (5.0) 🎯 Sub Mariner #36 - 2.5 (2.0) 1 Wonder Woman #159 - 6.5 (4.5) 4 Strange Tales #180 - 7.5 (7.5) 🎯 Showcase #94 - 6.0 (5.5) 1 6 points - I did see the sub crease on WW. I thought a 4.5 was hitting pretty hard. But it was never going to be a 6.5 14 after two rounds with 2 of the 10 books giving me 8 points.

Come on get those grades in or you know what happens…

Grades are locked in 🔒

My submission received 11/30 was shipped 1/24 and arrived last week. Very happy with the grades. Proper packaging helps. No CCS afterward either.

Batman #2 - 2.0 (3.0) 2 Mystery in Space #53 - 7.0 (6.5) 1 Amazing Spider-Man #9 - 3.0 (3.0) Blackthorne 3-D #75 - 9.4 (8.0) 4 Transformers #1 - 9.2 (9.0) 1 8 Note to self…turn up the brightness when grading black covers so you can see ALL the wear.

That Batman is a 2.0 all day.

In

Yeah. I was shocked too. Maybe they did it because it was one book, but whatever the reason I’ll take it.

No. I mean’t I was looking at my pic of the staple more closely. Certainly appreciate the detailed analysis and honesty.

Looking at the pic again, I think the markings around the staple matches the indents of the inner pages. I can see some residue from the staple on the paper. It seems genuine to me.

It is what I was told. I just removed the stupid extra staples.