Fiacs0.o

Have a reholder sub where none of the grades are showing in the 'status', pop report link gives inaccurate numbers and no scans of the cards are attached to the cert.

Emailed over 2 weeks ago but been given the BGS treatment lmao

Your cards will 100% have a very small dent on the surface somewhere. It may be hard to find, but it'll be there.

PSA is the same, a mint card with a miniscule dent in the surface somewhere will get you a 6 by default. 

Your surface subgrade for these was probably a 6, but other higher subgrades will have dragged it up to a 7 (if you could see the subgrades that's what you'd find anyways) .

Hope that helps, low grades on minty looking cards can definitely be confusing sometimes.

There's no way they can possibly know if they were damaged on their way to them or back to you. Those metal cards are notoriously fragile in transit which is why grading companies all stopped grading them months ago. I'm surprised anyone is still sending them tbh to thought that was pretty common knowledge at this point.

Would be great to hear from CGC why this happened, especially centering.

Bet you don't hear a word though. Grading companies are all the same at the end of the day man, they're just throwing darts at numbers half the time.

On 10/5/2021 at 12:02 AM, PaulS. said:

The only way we ship internationally is FedEx International Priority, which is expensive, but is our most secure option. 

Thankyou for fixing the issues I had Paul.

In all seriousness though, $100usd is absolutely outrageous for a 4*4*4" box. We all know that around  $60 of that would be going straight into the bank as profit for CGC, regardless of who it's sent with.

On 10/1/2021 at 1:21 AM, PaulS. said:

Hi Kyle,

No, it it applied until it is used up. Not just the first order. It expires a year from when you signed up, though.

 

Thank you,

Paul

Okay great, could you also make sure that is fixed up at the same time too please?

That definitely hasn't been taken off what I have been charged either.

I signed up on March 1st this  year.

Thanks mate.

On 9/30/2021 at 12:50 AM, PaulS. said:

I am not happy with the wording of the email regarding combining shipments. I will have that changed to make it more clear that it is not guaranteed. But I will get you a refund on that extra shipping charge because I agree with you that the fact that it was not guaranteed is not made clear in the email. Accounting has already been contacted and will issue the refund. 

 

Thank you,

Paul

Thankyou for that, I appreciate it!

There is a second thing I'm not clear on, is the $150 of credit for signing up only applicable on the first order or something?

Prior to this I've only had a single express card graded by CGC, which should mean there is $100 of credit remaining if it carries over...

Couldn't find any clear wording on that either.

Thanks again mate.

Kyle

On 9/29/2021 at 11:58 PM, Ron Churches said:

So, it's pretty common to build customer service rules around refunds to do stuff like this as the first pass. Companies are very resistant to refunds, in general, to combat fraudulent requests. But, boy, sometimes you need to have a customer service manager be able to read the room, and this was one of those times. Paul is PRODUCT management, but he's running around here doing the CSM's work. If /I/ had my own grading company, the CSM would be living on these boards. Maybe not responding to it all, but I'd sure as heck understand where my process was breaking down (and this was a major process mishap). It would be so easy for this to be done more effectively, I cannot imagine how they could screw it up.

Yeah from what I've read on these forums, Paul is about the only one who helps anyone with anything. Hopefully he can do something about it, even though it definitely wouldn't fall under his job description.

Sadly, the total lack of customer service alone is such a negative for CGC that it pretty much destroys any upsides they may have over PSA.

On 9/29/2021 at 10:13 PM, Yeahiwasder4dat said:

What gets me is the wording. They sound like they're doing you a favor to give you a $50 credit after giving you the shaft. Assuming that you did everything properly, that would have me worked up just on how patronizing that email is 🤣

Yep, followed the instruction to the T. When I woke up this morning and read the email I wasn't far short of livid.

It's just going to have to be dealt with through social media I feel... That and telling anyone and everyone over here in Australia about it.

I work in Retail management, and if either I or any of my staff mislead and then shafted a customer like this there'd be hell to pay, and I wouldn't blame them.

On 9/29/2021 at 9:50 AM, Yeahiwasder4dat said:

I'm beginning to wonder what they do guarantee. 

I'd say they probably guarantee anything that'll get your money into their pockets, and nothing related to a pop report or customer service 😡🤬

On 9/29/2021 at 4:01 PM, HomeGrownPoke1 said:

Wow this is disgusting.......

You're telling me! At this point it's even starting to put me off buying CGC graded cards on the second hand market!

On 9/28/2021 at 11:45 PM, PaulS. said:

I am sorry about this situation. I reached out to Giovanna, and she should be contacting you to get it resolved.

Thank you,

Paul

Just received the reply today. A $50 credit for 'next time' and basically her going back on what was agreed. Not even close to good enough.

Membership credit doesn't seem to have been applied either.

Will just use socials in future for updating people, especially those in Australia who are getting railed with your $100USD shipping charges.

You literally charged $100 to send 1 card. Then another $100 to send the remaining 9. I'm done.

So, I sent in a standard submission from Australia back in April sometime.

It contained about 10 cards, one of which was a 'stage error' Blastoise.

Prior to sending the submission to CGC I emailed them and asked if the submission could be returned as a single package, so as to avoid paying $100 USD to return only the Blastoise (error grading forces it into a seperate submission on the site) and another $100USD to return the other regular tier cards.

I was told they could do that no worries, and just to write that on the submission sheet, so I did.

Fast forward to a couple of weeks ago and I find bank account being charged $150USD and a notification that the Blastoise only had been shipped. Great, now I'm worried!

(Not too mention that they've not used the credit on the account that they presumably give you when signing up)

So I email them to make sure I'm not going to be charged for shipping the others, as per my request of sending everything together.

No reply....

This morning I wake up to bring charged for everything, including shipping, for the remainder of the cards.

Apart from the fact of how CRIMINAL that $100USD is to charge international customers to have their cards returned, the total lack of customer service is abysmal, and I will NEVER use CGC again.

Put it this way, if they WANTED a pop report for trading cards, they would already have one.

We have a brand new grading company that just popped up in Australia that would have to be insignificant capital-wise in comparison to CGC, and they came out with a pop report AT LAUNCH.

With every card being catalogued/barcoded already, you cannot convince me that it's too big of a job for anybody worth their salt in coding.