So, I sent in a standard submission from Australia back in April sometime.
It contained about 10 cards, one of which was a 'stage error' Blastoise.
Prior to sending the submission to CGC I emailed them and asked if the submission could be returned as a single package, so as to avoid paying $100 USD to return only the Blastoise (error grading forces it into a seperate submission on the site) and another $100USD to return the other regular tier cards.
I was told they could do that no worries, and just to write that on the submission sheet, so I did.
Fast forward to a couple of weeks ago and I find bank account being charged $150USD and a notification that the Blastoise only had been shipped. Great, now I'm worried!
(Not too mention that they've not used the credit on the account that they presumably give you when signing up)
So I email them to make sure I'm not going to be charged for shipping the others, as per my request of sending everything together.
No reply....
This morning I wake up to bring charged for everything, including shipping, for the remainder of the cards.
Apart from the fact of how CRIMINAL that $100USD is to charge international customers to have their cards returned, the total lack of customer service is abysmal, and I will NEVER use CGC again.