I will keep calling and messaging at day 21. I realize the TATs are an estimate, but missing them for basically every Economy order in this thread is terrible customer service. Especially when you are at 30+ days. Revise the TAT if you can't meet it.
Only reason I keep using them is they are more lax on their GEM MINT 10s, so you can throw them cards that are between a 9 and 10 at PSA. Those 10s don't get PSA 10 prices, but they do get more than PSA 9s. Also, the pristine 10s for some cards are worth it. Other than that, CGC has lost their edge to PSA, especially since PSA is now consistently BEATING their stated TATs by weeks.