Jamie Murphy

Coming up on a year and still have no response when they 25 books will be graded... so anyone who thinks this is acceptable or even suggests it is bad service is wrong. It is horribly pathetic service!

Thanks for your perspective Monet.

My submission (3837116) was received back in April. It remained in storage for a couple of weeks before it was opened and officially recorded as being received. When it was first submitted the turnaround time posted was 85 days. Since that time the turnaround time has continually gone up to where it is today at 144 days. An actual turnaround time was not listed on my submission when you officially received it, so hopefully you recognize why I am not sure if I will see my books returned this year. You keep changing the turnaround dates. Can you clarify when I might expect my submission to be completed based on the date you registered it and the turnaround times you post on your site? As of today would I expect my submission to be completed A) 144 days from the date it was submitted or B) 85 days from the date of submission, or C) some other time?? If it is based on the number of orders in front of me then I would I expect the answer would be B) 85 days, but it is not clear. Please clarify. As an aside, it would be helpful if you provide an expected completion time on the submission when it is registered and update that rather than posting some generic amount of time. That would put some perspective to when books would be shipped back to their owners.

My submission (3837116) was received back in April. It remained in storage for a couple of weeks before it was opened and officially recorded as being received. When it was first submitted the turnaround time posted was 85 days. Since that time the turnaround time has continually gone up to where it is today at 144 days. An actual turnaround time was not listed on my submission when you officially received it, so hopefully you recognize why I am not sure if I will see my books returned this year. You keep changing the turnaround dates. Can you clarify when I might expect my submission to be completed based on the date you registered it and the turnaround times you post on your site? As of today would I expect my submission to be completed A) 144 days from the date it was submitted or B) 85 days from the date of submission, or C) some other time?? If it is based on the number of orders in front of me then I would I expect the answer would be B) 85 days, but it is not clear. Please clarify. As an aside, it would be helpful if you provide an expected completion time on the submission when it is registered and update that rather than posting some generic amount of time. That would put some perspective to when books would be shipped back to their owners.