Joe Fox

Absolutely I believe they can. However I have a conversation going on with them at the moment about a different book and they've assured me that they never make "grading" mistakes, they only make "labelling" mistakes

Interesting.... I had a book without a centrefold come back a blue .5 last month, it would have been around 2.0-3.0 intact I expect

If so I wonder how much of a hit

@KaileeS CS are you sure about that or has policy changed? How about cert 4285703001 ?

I submitted the blue one... was never asked and never stipulated anything.

Both of these boooks are missing the stickers but otherwise complete. Why is one green and one blue?

Seems to be fixed!

Indeed they were!

We'll see...

Thanks Mike

I have enough photos to check that when they're here. Besides there's at least one they really would struggle to replace and I had offered to accept suitable replacements anyway.

First of all they have found my books!!!! The first lot that is... the 21 books from about 15 months ago... so that's great news Secondly they "are currently receiving packaged delivered on 6/26, so your package should show up in our system today or tomorrow" @CGC Mike 9461211206215408997582 and CGC6790710307

Just heard back and they blame the post office... they're asking me to file a lost claim with the post office even though the package must have been signed for. My biggest grail...

"not showing this tracking number as being scanned into our warehouse yet but it may have been missed" - they asked for the submission number and would look into it...

Getting concerned that they've lost another package... delivered on 26th June 2023 still not even scanned 12th July 2023... including a grail I've spent years searching for... what on earth is going on at CGC??

Sure. I've been deliberately holding back on the specifics as I don't want to prejudice any converstations I'm having with them but essentially if I accept their offer I will only be able to replace about half the books. The ideal solution is of course for them to find the books but since it's already been more than a year I don't have high hopes that they will. I haven't reached over a thousand books yet myself but was getting close. This was the first issue other than a few MEs that I've had over the years with them. With the exception of the member of the claims department I've been dealing with everyone else at CGC has been polite and friendly.

Honsetly speaking dealing with CGC's claims department is the worst experience I've ever had in this hobby :-(

Right, it makes sense to work with a 3rd party that does it all the time

You can discuss up front what will happen. You can agree to pay back any compensation that they gave you and the book will be yours again.

Yes, thanks. The FMV is over a year old now of course as well as that not covering any other expenses like shipping fees etc. It falls far short of what it will cost me to replace these items in my collection.

This is disappointing but different from my case. In my case they acknowledged receipt of all the books but it's been a year and they say now that they don't know where they've put them. They do not dispute that they are responsible for the loss. They just aren't willing to pay for replacements.

Actually I did all od that except ask to escalate. I'll do that after the long weekend. Thank you

Thank you for your support, it's meaningful. Any idea how to escalate? I don't really want to get involved in a fight with CGC because I still have books I wanted to send it (although I've stopped buying anything new now). So far I haven't found their offers acceptable. Why should I be left without books or out of pocket for their mistake which they admit to making?

Wow, that's great news! Meanwhile CGC seem to have given up on trying to find mine. So far their offers have been awful, far below, the replacement costs. I can't see how I can submit to them again after this. As you can imagine I'm not having fun with this hobby right now. The whole thing is depressing and I really don't need this. I have about 1000 CGC slabs, perhaps it's now time to sell them and find another hobby.