Joe Fox

It looks like CGC don't think they will be able to find where they put my books. My biggest ever vintage tier submission with books I'll probably never find again.I feel like quitting the hobby.

Just for clarity and probably my fault but there are two issues being discussed in this thread that are similar but different in an important way: 1. The OP sent in 38 books that were never added to his dashboard 2. My 21 books that were added to my dashboard over a year ago but now CGC don't know where they put them

Yes, that's similar for me in a way. They've graded and returned 2 of 23 books...

Thanks for taking the time to respond. The person I'm dealing with also seems to be nice and confident that they will find the books so fingers crossed!

I'm going through something similar. My books have been on my dashboard since last June. In April this year I asked why it was taking so long and they responded that the expected turnaround time when I submitted hadn't yet expired so I waited a bit longer and when I asked again was told my submission would now be rushed... waited a bit longer and asked again... they said they don't know where my books are but they don't think they are lost... yet.

Thanks everyone. 21 economy tier books with big keys is going to be hard to replace so hopefully their "inquiry" will locate the books

I have had a (economy tier) submission with CGC for close to a year now. I've chased a few times recently to see what the issue is and now they tell me they can't find my books :-( Anyone had CGC lose their books? What did they do?

I know stuff happens but I wonder what people's experience has been with CGC damaging submissions. Over the years I've had a couple of books that were 9.8 candidates suffer crunches, bends or worse that weren't there before shipping and unlikely to have occured in transit. In a recent submission there were a couple of books that have the same grader notes re corner crunches so I'm guessing that they must have been dropped toegether after the boxes were opened. Luckily these weren't especially valuable books but still it's disappointing to get back a much lower grade than the book you sent in.

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Thanks everyone. I heard back from CGC, they say that the sketches are being finished up so I should see an update soon.

Trish and Tony. I got sigs back but it's the sketch that's taking so long.

Hi CGC SS submissions are advertised as expedited but I'm still waiting 14 months for one. Is that normal? I'm starting to think the submission may have been lost. I used the contact us form but didn't get a reply (since I'm overseas it's not easy for me to call during business hours). Thanks for reading.

Thanks for taking the time to respond. It wasn't this. The issue was the form couldn't pull the custom labels so it froze. When I used "can't find my comic" it didn't try to pull the labels so it worked fine. A couple of hours later it started working again.

Hi After searching for and selecting a comic the form freezes. Declared value cannot be entered and no progress can be made (can't find my comic works though). I've tried multiple browsers and PCs. There's a technical issue with the web form.

Claim as per DM

I didn't mean that it did, I understand your frustration, indeed I posted here because messages sent through their contact us form are usually ignored. I just wanted to be sure you had seen his reponse.

Please see CGC Mike's response

Please see CGC Mike's response

Thanks Mike. That's great to hear and thank you for taking the time to respond here.

Indeed. It's also broken. If you use an order number to look up items that are still outstanding but part of the order has shipped you won't see the outstanding items... just the ones that shipped first not others that shipped later or those still in the queue. So not only are they not in the list there's no way to see them.

This is what we know, I'm asking why since turnaround times can be longer than 8 months.

Why is the submissions list limited to only 8 months when turnaround time is longer than that? I have submissions now which I can't see anymore since they are older than 8 months... I did download a list so I have the order numbers but why not keep all unshipped and incomplete orders visible until at lease a month has passed after they ship??

Take as per PM

Take it per PM :-)

Take it!