Dont know if this is fully on topic, but close enough and I'm ready to vent. Sent a copy of Incredible Hulk #340 for pressing and grading AUGUST 2021 that finally came back and uploaded as G/E/I in April or May. By the middle of June with no movement I started sending inquiries to CGC via email which were mostly responded to with "oh, its about to be graded/soon enough sir" type answers. Finally I called after no movement in the middle of August or thereabouts (caveat every CS agent of dealt with has been very helpful) and was told they were going to put a notification out to their warehouse to find it. Heard nothing for two weeks, called back and was told oh be patient they will get back to us. Nothing, finally started talking to another CS rep in September who put in a request higher up since no one in their warehouse had responded. Believe it is now with their claims/receiving department. What pisses me off is that not only is a fairly valuable book apparently just misplaced somewhere in their facility, but it appears that it is on us the customer to hound them to do anything about a submission they've lost. My guess is that would be sitting there in limbo with no one bothering to look for it had I not started pestering them. I realize that they probably have thousands of books, but that's not my problem. I want my book, I'm not interested in getting a few hundred bucks compensation. Again, appreciate the CS agents as they've been helpful with all of this, but it's odd to me that the people they have looking for it just kind of blew it off.