OT: Best Buy restocking policy 15-25%-- keep in mind during the holidays

[Kevin76]

I knew about the over $200, they send you a check thing...which is the lamest thing I ever heard. I try my best to avoid best buy if I'm in the market for anything expensive, which is why I research alot on electronics to make sure it's good and I'll be happy with it, I didn't know about the 15% restock fee though, looks like only thing I'll do in Best Buy now is look around

[Kite_Fun_Books]

My experence with Best Buy was Christmas Morning. I bought my Daughter a Camcorder for about $350 when on sale after thanksgiving. She opened it Christmas Morning and it wouldn't even come on. Took it back the day after Christmas. Just wanted an exchange.

 

They pulled out some 14 day clause for returns on camcorders (about 10 years ago.) Took asking to see manager to just get an exchange.

 

Lesson learn. Next time use credit card, not cash.

[Old Fashion PB and J]

I love Best Buy stories..

[Mr. Zipper]

Why should the store pay for a customer changing their mind about whether they want the item? The store can't sell this as new now. Guess what? Most people want a discount on previously opened merchandise. I might be miffed at the restock if it were me, but it's not uncommon at all with electronics.

 

I agree... and the policy seems to apply to the type of electronics people may be likely to buy, use for a special event, and then return. Think: going on vacation and need a GPS or camcorder, but just for a week. People using the generous return policies as a "rental center" are most likely the cause of this.

 

If I am not mistaken, some states require the retailer to sell opened returned items as used or whatever... they can't just reseal and throw a previously opened box back on the shelf and sell it as new.

 

If people want their stocks and mutual funds to go up, they also can't expect companies to give away profits through abuse.

 

 

[passion4comics]

Best Buy sale price $240, Amazon.com price $80 for the same wall mount TV kit. My Linksys router was over $200 and it was almost half on Amazon.

 

I don't even go in there anymore. No matter what you buy you're getting ripped off.

[passion4comics]

The box was opened, they don't even have to take it back at that point. They could send you to the manufacturer for warranty.

 

Charge-back...

[Jamie Coville]

I think a lot of this is due to very computer illiterate people who buy laptops, don't put on/activate the anti-virus programs, don't put on any anti-spy/malware programs, go surfing on porn and or bad warez sharing sites, agree to everything that gets asked (toolbars, etc.), then find their computer all screwed up in a matter of days.

 

Then they return it to the store.

 

 

[Thomas Nielsen]

My experence with Best Buy was Christmas Morning. I bought my Daughter a Camcorder for about $350 when on sale after thanksgiving. She opened it Christmas Morning and it wouldn't even come on. Took it back the day after Christmas. .

 

*batteries not included

 

or

 

*charge batteries before use

 

 

 

 

 

[dupont2005]

My grandpa bought a tv at Costco. It was I think 720p HD and it was huge. The biggest one they had. He watched it for a couple years and then the 1080p came out. He went back and told them he thought he was buying the highest definition available and that he was lied to. Maybe 1080p existed when he bought that TV, but I'm pretty sure he actually did buy the best thing Costco had to offer at the time. Either way, they gave him a full refund. The new 1080p TV was less than he paid for the old one so he got a new TV and a little change in his pocket too. Then again, my grandpa can be a major pain when he wants to be. I can imagine what a hassle he was in that customer service line

He got a great deal on his new car too.