Grades are not displayed until submission ships.

[Lee K]

what?

 

OK - so when was this added to the 'order status' page?

 

Really? CGC needs to build in another delay in an effort to get us all to use the more expensive expedited tier for our submissions, without actually eliminating the economy/standard/modern tiers?

 

Next I predict the removal from the website the projected and actual turn-around times, so they don't have anything to be measured against.

 

Happy waiting!

Lee K

 

Oh - current submission times:

 

Submission #1: 101 days/72 bus. days

Submission #2: 79 days/54 bus. days

 

in another 80 to 85 days I should have submission #1 back in my hands.

 

See more journals by Lee K

[youmechooz]

doesn't help if you use the more expensive. i have some express submissions and they are late as well.

[Pinky Lee Zepplin]

Not being able to see grades is a real bummer. It's the only reason I subscribe with a yearly membership. Now without that, I can submit without it and have the same service, or am I missing something?

[youmechooz]

yea now its not worth getting the subscription if hou cant see the grades online. no point in wasting money. after you just said that, i just thought about it, and there is no point getting a subscription anymore unless they stop telling grades over the phone even after they are shipped.

[Pinky Lee Zepplin]

All CGC needs to do is just mark them graded, post the grades, ship all at the same time, then everybody should be happy. That gives us a couple days heads up, and we're not all pissy that the books are graded and we're denied knowing their grades.

[N/A]

You can blame some that complained when a grade changed before shipping. The grades appear when the status is shipped so you still get a heads up.

[the420kid]

due to extensive delays in the economy tier, I'm considering starting a support group for book separation therapy.

[Detached]

It is getting to a point where it's beyond ridiculous. They force you to use an express tier if you want you books back any sooner than 8 months but now they offer new memberships to save a whole 15%?

 

How about they just expand their staffing and compensate for their growth of submissions?

 

It was never like this a year ago. Instead, their ETA time just keeps growing.

[N/A]

They've been getting better since NYCC

[Blarfingar]

Submission: 171 days/123 bus. days still in a "Graded" status. Am I to believe that the only way to get my books back before the six month mark is to pay an extra $10/book? And what happens when everyone starts using the fast track...another six month wait? I really enjoy being able to submit my own books, but this is getting out of hand.

[Lee K]

due to extensive delays in the economy tier, I'm considering starting a support group for book separation therapy.

 

I'd join.

[N/A]

 

I'll bet they're much improved over the next 6 weeks.

[kaholo1256]

I think two of the biggest reasons I still subscribe and will reup again in May to whichever subscription tier is the coupon, it basically pays for itself if you send some higher tiered comics and the expedited time is included, and the largest reason, that I can see what it is that I send in. I have at one point had to actually look on here and see what in the world I had sent depending on the time. Whether this is something that will be fixed in a timely manner is still left in the air but one can only hope I guess.

[ItsJustRyan]

Okay.... I'll b like everyone else.

 

I do a lot of fast tracking due to not wanting to wait half a year. They usually get it done around 10 days, sometimes a few more. Whatever.

 

My biggest beef now is not being able to see grades until shipped status. They won't even tell you over the phone now. Once again..... Whatever. I'm not going anywhere, but it's fun to complain.

 

Ryan

[cheetah]

Here's my fun addition to the CGC lunacy. I submitted some books through CFP Comics. Joey is great but hasn't always been dead on about getting variants labeled. So I contact CGC after they are submitted in order to make sure the order is correct. First, they tell me they can't even read through the order with me and that I will have to wait till the books are graded. Later they tell me they can't review the order till the books are either shipped or in the safe. So I'm stuck trying to guess the couple of hours after the books are stabbed and before they ship in order to be able to make sure CGC labels the book correctly. After that, I am told that CGC would compensate me for shipping if the books were mislabeled...excuse me? CGC has spent the last 10 years saying they won't pay for shipping to CGC and now, suddenly, they will.

 

My opinion of CGC is that once a company starts to act like the customer is privileged just to use their service, it is a short trip to never-never land and their services won't be around for much longer. Fortunately, there are so many other professionals around that can do CGC's job better, more dependably, and with fewer hassles that in six months, it really won't matter what other kind of problems CGC wants to create for its customers.

[mree1129]

IM a constant complainer of the "Turn around" times and not getting what we pay for. So I will spout off too.

 

What other options are there other then PGX? They got ya by the cajoles and they know it. Ive had 4 books in recent orders ive had to return. 2 of which were label mess ups on their part and the other 2 were books not noted as variants. (Even though it was on the invoice) This last mix up I was finally offered something. I was told either I can submit a modern/economy book free or they will reimburse me the shipping. I asked if I could pay the difference to fast track it and was told no. They just graded a submission last week that they received on 8-6. I just got the grades on Friday. Again, Still not shipped. But since there is really no one else what do you do? I hope things get better. But since there is no attempt to fix the problem. I guess I will fast track everything like everyone else.

[XXXPHOENIX]

I think CGC decided to obscure grades until shipment because many collectors (like me... ) tried to register their books immediately after seeing they had been graded...

 

The serial number of each CGC book is made by the invoice number+00X

 

ciao!

FEDERICO