Paypal's Seller Protection Agreement

[uclapeterg]

For your information..

 

This Policy was last modified on October 8, 2004.

 

 

General. PayPal’s Seller Protection Policy is designed to protect sellers against unauthorized payments and against claims of non-receipt of merchandise. In order to be covered by the Seller Protection Policy, sellers must follow the risk-reduction procedures specified in #4 (Policy Conditions) below.

 

When a seller receives funds through PayPal, if the buyer files an unauthorized transaction claim or a claim under PayPal’s consumer protection programs (a “Buyer Claim”), or if the buyer files a credit card chargeback , a “Temporary Hold” will be placed on the funds. If the transaction qualifies for the Seller Protection Policy, the temporary hold will be lifted from those funds.

 

If the transaction does not qualify for the Seller Protection Policy, PayPal will review the Buyer Claim, including all information provided by the seller, and make a determination. In the case of a chargeback, PayPal will determine whether the chargeback can be disputed with the card-issuing bank. If PayPal disputes the chargeback, the “Temporary Hold” will continue until the dispute is decided by the applicable card company (Visa, MasterCard, American Express or Discover).

 

If the seller loses a Buyer Claim or a chargeback dispute and does not qualify for the Seller Protection Policy, the seller will owe PayPal for the amount of the reversed transaction. In the case of a chargeback, sellers who do not meet the requirements of the Seller Protection Policy will also owe a $10.00 USD chargeback fee. PayPal will seek to recover the funds from sellers by debiting their PayPal balance. If there are not sufficient funds in the seller’s PayPal balance, sellers have a choice of reimbursing PayPal by funding their PayPal account or by other means as described in the Payments (Sending, Receiving, and Withdrawing) Policy.

 

If a chargeback dispute is won, the “Temporary Hold” will be lifted and the seller will be free to use those funds, but the seller will be charged the $10.00 USD chargeback fee if the transaction does not qualify for Seller Protection.

 

 

Reversals. The Seller Protection Policy covers up to $5,000.00 USD per year of reversals. Once the $5,000.00 USD annual limit has been reached (or the equivalent amount in the relevant currency below), the seller will be liable for additional reversals. At PayPal’s sole discretion, select sellers may qualify to receive additional coverage above the annual limit.

 

Country Amount

USD $5,000.00 USD

CAD

$6,500.00 CAD

 

EUR

€4,000.00 EUR

 

GBP

£3,250.00 GBP

 

JPY

¥550,000 JPY

 

 

 

 

 

The Seller Protection Policy does not cover:

 

 

Intangible goods, such as services and sales or licenses of digital content. Only the sale of physical goods is covered.

 

 

Reversals arising from claims that goods are "not as described." To reduce your risk of "not-as-described" claims, PayPal recommends describing your item in a clear, detailed manner and including pictures of it in your listing.

 

 

Policy Conditions. All of the following conditions must be met for a transaction to qualify for the Seller Protection Policy.

 

 

The transaction is between the categories of users marked with an "X" in the following chart:

 

U.S. Sellers CA Sellers U.K. Sellers

U.S. Buyers X X X

CA Buyers

U.K. Buyers X

 

 

 

Please note that while sellers outside of the U.S., U.K., and Canada may meet the following conditions of the Seller Protection Policy, they do not qualify at this time.

 

 

The seller has a Verified Business or Premier Account.

 

 

The payment is listed as "Seller Protection Policy Eligible" on the Transaction Details page. To see the Transaction Details for a payment, log in to your PayPal account and click the History subtab of the My Account tab, then click the Details link next to the transaction in question. If a transaction is not listed as "Seller Protection Policy Eligible" it will not be covered under the Seller Protection Policy.

 

 

The seller ships to the address listed on the Transaction Details page. If a transaction is listed as “Seller Protection Policy Eligible” on the Transaction Details page (see 4.c above), sellers can ship to the address on the Transaction Details page, regardless of whether the address is “confirmed” or not.

 

 

Confirmed Addresses. A confirmed address is not an eligibility requirement for the Seller Protection Policy. However, please note that shipping only to a confirmed address reduces the risk of fraud and should be considered if a transaction is not eligible for the Seller Protection Policy. A Confirmed Address is either the address at which the buyer receives their credit card statements, or an address of the buyer which PayPal has confirmed through an Alternate Address Confirmation. Because Confirmed Addresses must be in the account holder’s name, addresses in someone else's name can never be confirmed.

 

 

 

The seller provides reasonable proof of shipment from an independent shipper. The shipment must be trackable online. Proof of shipment should show that the address shipped to corresponds to the address on the Transaction Details page (see 4.d above). If a reversal occurs, you will need to provide PayPal with the name of your chosen shipping provider and the online tracking number. For your convenience, PayPal provides a list of popular and currently approved shippers.

 

 

For transactions equal to $250.00 USD or more in value, the seller needs to provide proof of receipt (signed, or otherwise acknowledged, by the buyer) in addition to shipping and tracking information. The equivalent transaction amount in non-USD currencies at which the seller must provide online proof of receipt by the buyer is as follows:

 

 

$250.00 USD

 

 

$325.00 CAD

 

 

€200.00 EUR

 

 

£150.00 GBP

 

 

¥28,000 JPY

 

 

 

The seller ships the item(s) to the buyer within 7 days of receiving payment.

 

 

The seller accepted a single payment from one PayPal account for the purchase. Please note: There is a greater risk of fraud when multiple payments from different PayPal accounts are used to pay for a single item.

 

 

The seller cooperates in resolving disputes by responding in a timely manner. If PayPal contacts the seller with regard to a Buyer Claim or chargeback, the seller needs to provide the requested information to PayPal within seven days. In some cases, PayPal is required by the credit card association to respond in less than seven days. In these cases, PayPal requests the seller provide the requested information within three days. PayPal will indicate the response time required in an e-mail to the seller upon receipt of a Buyer Claim or chargeback.

 

 

The seller does not charge a surcharge for accepting PayPal payments. Sellers should not charge buyers any additional fee (or “surcharge”) if the buyer chooses PayPal as the method of payment.

[Silver Surfer]

A must read. This should be kept posted at the top of a thread, maybe under a new category?

[chromium]

This is good news to most, but I'm pretty sure this will limit my buying even more...

Basically what it boils down to is, don't sell to people with unconfirmed addresses

 

 

But outside Canada, the UK and the US, paypal does not confirm addresses at all. I use paypal almost daily, am a verified seller, have various credit cards and a bank account on file with them and spend nearly $5000 a year with them, but my address is still unconfirmed...

 

After 4 years with a perfect buyer and seller record with paypal they refuse to confirm my address, every month I ask them and the standard answer has been the same since 2000, "this feature will be implemented in the near future"

[Darthdiesel]

After 4 years with a perfect buyer...record ...

 

Shall I do the honors and pull up the pertinent threads or will you just admit you are a PROBLEM BUYER!

[chromium]

After 4 years with a perfect buyer...record ...

 

Shall I do the honors and pull up the pertinent threads or will you just admit you are a PROBLEM BUYER!

 

You've been pulling for years....so I'll let you do what you are best at...