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Where in the world was the Quality Control at CGC???
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Started by Wally's Comics,

6,217 posts in this topic

toro

toro

Posted
Posted (edited)
On 9/14/2022 at 8:30 PM, toro said:

:pullhair: Don't know if you would consider this quality control.

All my books are sent back by FedEx and they are shipped directly to the local Walgreens to be held there.  Someone shipped my books back using USPS, they arrived in the my city today and got refused (don't know if they tried to deliver them to Walgreens) and now are on there way back to Florida.  This was a FT order that had not moved in ages.  I was happy to see it finally get done and shipped, didn't noticed they screwed up the shipping.  :tonofbricks:

So now to top this they have sent back another submission to me, this time FedEx- Express not FedEx ground like I requested and is clearly stated FedEx Ground on the packing slip.  My credit card gets charged $161 instead of $26, they are looking into it.  :pullhair:

Edited by toro
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Sigur Ros

Sigur Ros

Posted
Posted
On 9/21/2022 at 12:53 PM, toro said:

So now to top this they have sent back another submission to me, this time FedEx- Express not FedEx ground like I requested and is clearly stated FedEx Ground on the packing slip.  My credit card gets charged $161 instead of $26, they are looking into it.  :pullhair:

They are falling apart.

This is ridiculous.

Good thing there is an option.

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sevans1979

sevans1979

Posted
Posted


Short version below,

He had a Neal Adams sketch slabbed and CGC sent it USPS even though FedEx is set as preferred. USPS lost it and can’t find it. CGC said the switch in shipping carrier was a “glitch”.

Second, George Perez sketch sent to CGC with a batch of books through a facilitator. Books get graded and boxed up around the time Mr Perez passes away.  Shipping label created but box of graded sketch covers never gets picked up, no tracking info and CGC can’t find the box. 

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manetteska

manetteska

Posted
Posted

Does anyone know if ME's get "fixed" on the same kind of TAT tiering as regular submissions?

Or did I pay for Walkthrough service, CGC messes up, I send them back for ME, and now have to wait weeks for my original Walkthrough submission to be correct and in my hands?

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circuitryusa

circuitryusa

Posted
Posted (edited)

@manetteska, Unfortunately, I had a similar issue with a "Standard" sub, sent back as ME, and when I asked CGC, the CS Rep told me 2-8 weeks for CCS as part of the ME process (which is >> Standard CCS times), then it will move to grading "expedited" but no quote of TATs there....

https://boards.cgccomics.com/topic/512700-standard-submission-skipped-pressing-me-re-submit-also-skipped-again/

 

So, pretty much plan on waiting more than double your original expectations... along with twice the stress of shipping anxiety... 

Edited by circuitryusa
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CGC Mike

CGC Mike

Posted
  • Administrator
Posted
On 9/21/2022 at 5:15 PM, manetteska said:

Does anyone know if ME's get "fixed" on the same kind of TAT tiering as regular submissions?

Or did I pay for Walkthrough service, CGC messes up, I send them back for ME, and now have to wait weeks for my original Walkthrough submission to be correct and in my hands?

ME's are expedited.  (about 4 weeks) If pressing is involved, the TAT will be longer.  

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The Lions Den

The Lions Den

Posted
Posted
On 9/12/2022 at 6:36 AM, Sigur Ros said:

There's no reason to think there will be any "settling down".  It's not like anything has changed at the company that caused a disruption.

I believe the entire operation has been moved around in the last year or so in an effort to make the process more efficient. To me, this would qualify as a major disruption which has undoubtedly complicated things...  :whistle:    

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Gaard

Gaard

Posted
Posted

I understand that this new guy made changes, but at some point it seems like these guys have to say "These new ways of doing things don't seem to be getting us the results we were hoping for. We need to try something else."

I'm not saying that point has been reached, but this thread doesn't seem to slowing down.

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thehumantorch

thehumantorch

Posted
Posted
On 9/11/2022 at 11:59 AM, Sigur Ros said:

Over the years, I've seen quite a number of complaints about lost books with CGC.

I've seen one involving CBCS.

Over 300 books.  That’s a dump truck full.  The magnitude of failure by cbcs is unprecedented and inexcusable 

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manetteska

manetteska

Posted
Posted
On 9/21/2022 at 7:59 PM, CGC Mike said:
On 9/21/2022 at 4:15 PM, manetteska said:

Does anyone know if ME's get "fixed" on the same kind of TAT tiering as regular submissions?

Or did I pay for Walkthrough service, CGC messes up, I send them back for ME, and now have to wait weeks for my original Walkthrough submission to be correct and in my hands?

ME's are expedited.  (about 4 weeks) If pressing is involved, the TAT will be longer.  

No pressing is needed, unless they really mess something up to get to the swapped labels.

So due to CGC's QC (?) error, my Walkthrough TAT of 3 days is now actually 3 days (per CGC site) + multiple rounds of shipping + ~ 4 weeks of ME time?

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jsilverjanet

jsilverjanet

Posted
Posted
On 9/22/2022 at 1:55 PM, manetteska said:

No pressing is needed, unless they really mess something up to get to the swapped labels.

So due to CGC's QC (?) error, my Walkthrough TAT of 3 days is now actually 3 days (per CGC site) + multiple rounds of shipping + ~ 4 weeks of ME time?

call them and let them know, either they should refund your original walkthrough service charge or expedite the fix

 

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Ares

Ares

Posted
Posted
On 9/21/2022 at 3:31 PM, sevans1979 said:


Short version below,

He had a Neal Adams sketch slabbed and CGC sent it USPS even though FedEx is set as preferred. USPS lost it and can’t find it. CGC said the switch in shipping carrier was a “glitch”.

Second, George Perez sketch sent to CGC with a batch of books through a facilitator. Books get graded and boxed up around the time Mr Perez passes away.  Shipping label created but box of graded sketch covers never gets picked up, no tracking info and CGC can’t find the box. 

Geez who was in charge of mailing. the voldemort group?

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